Compliance Rep II

The Opportunity

DAT is looking for a Compliance Representative to join our Network Governance Team in

Bangalore, India

You'll bring your compliance experience and strong customer service skills to a next-generation

SaaS technology company that has been at the leading edge of innovation in transportation

supply chain logistics for 43 years.

Candidate Profile

• Organized and detail-oriented, with strong communication skills.
• Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
• Consistently produces high-quality work, while maintaining excellent documentation.
• Advanced customer service skills and a passion for helping customers.
• Skilled at handling difficult situations and potentially upset customers
  
  

What You'll Do

• Handle inbound compliance related calls and emails.
• Review requests for service for new and existing accounts.
• Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.
• Monitor credit reviews on new and existing accounts.
• Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
• Verify and validate broker and carrier authority.
• Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.
• Maintain complete customer records, accurately update changes to customer records.
• Own the Customer Experience, by professionalism, initiative and follow through.
• Be the Voice of the Customer, by sharing customer feedback to help improve DAT products and services.
• Share potential sales opportunities with DAT Sales.
• Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
  
  

The Skills And Experience You'll Bring

• 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
• Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
• A high degree of accuracy and attention to detail is essential.
• Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
• Excellent customer service and communication skills, in person, by phone, and email.
• A team player with a positive attitude.
• Reliability, punctuality, and a professional appearance.
• Bachelor's degree in relevant field.