Community Engagement Manager

Job Title: Community Engagement Manager

About EB1A Experts

EB1A Experts is an immigration consulting firm dedicated to helping exceptionally talented individuals achieve their U.S. immigration goals through the EB-1A (Extraordinary Ability), O-1A and EB-2 NIW visa categories. We pride ourselves on our deep expertise, personalized approach, and unwavering commitment to client success. As we scale, we are building a category-defining brand that reflects authority, trust, and aspiration for the world's top talent.

The Mission

This role builds and safeguards the trust the community places in EB1A Experts. As Community Engagement Manager, you will manage and grow our flagship communities, turning followers, prospects, and clients into engaged, high trust brand advocates. You will also protect the brand's reputation through proactive, on-brand moderation, setting the tone for how the brand shows up in every conversation. The role centers on our Circle community today, with scope extended to other social and community platforms as the program grows.

Key Responsibilities

1. Community Building & Engagement

•Own day to day management, engagement, growth and retention of the EB1A Experts Circle community, which is the primary focus of this role today.

•Build and run programmes that create meaningful interaction, discussion, and advocacy among community members.

•Identify and nurture brand advocates, top engagers, and community champions, and give them reasons to keep showing up.

•Extend engagement and moderation support to other platforms such as LinkedIn, Instagram, YouTube, and relevant forums or groups as responsibilities expand beyond Circle.

2. Moderation & Reputation Protection

•Monitor posts, comments, DMs, reviews, and community discussions across platforms, responding promptly and in brand voice.

•Establish and enforce moderation guidelines that handle sensitive or negative conversations professionally rather than defensively.

•Escalate high risk or reputation sensitive issues to the relevant internal stakeholders with a recommended response strategy attached.

3. Response & Support Coordination

•Act as the first point of engagement for community questions, making sure responses are timely, accurate, and on brand.

•Partner with internal teams to route or answer queries that need subject matter input, and close the loop with the member.

4. Content & Conversation Strategy

•Work with the content team to identify conversation starters, trending topics, and community-led content opportunities.

•Support the planning of community specific initiatives such as AMAs, discussions, and engagement campaigns.

5. Tracking & Insights

•Track community health metrics including engagement rate, sentiment, response time, growth in active community members and retention rates over time.

•Share regular reporting and insights that sharpen the engagement and moderation strategy over time.

Who You Are

•Excellent written communication, with the range to shift tone between a celebratory post and a sensitive complaint without losing the brand's voice.

•Strong social media marketing experience, alongside solid digital marketing fundamentals and familiar with the everyday marketing stack: CRM and automation, webinar and event platforms, email tools, web and campaign analytics, and collaboration tools

•Calm, diplomatic, and solutions-oriented when handling difficult or negative interactions, including public ones.

•Strong judgment for spotting a reputation risk early and knowing what to escalate, to whom, and how fast.

•Comfortable starting on a focused platform such as Circle and scaling engagement across additional channels as the role grows.

•High ownership mindset, and comfortable being responsive to the community within reasonable extended hours.