Commercial Loan Servicing Representative

About this role

Wells Fargo is seeking a Lead Commercial Lending Servicing Representative to play a key role in supporting commercial lending operations and delivering exceptional service to our clients. In this role, you will manage complex loan servicing activities, collaborate with business partners, and help drive operational excellence while ensuring compliance and risk management standards are met.

In this role, you will:

• Provide guidance and training to less experienced team members on commercial loan servicing activities, policies, and loan documentation.
• Research, analyze, and resolve complex loan servicing inquiries and operational issues.
• Interpret loan documentation and servicing requirements to support accurate transaction processing.
• Coordinate and reconcile loan advances, payments, and letters of credit with customers and participating banks.
• Support loan trading, assignments, and related servicing activities.
• Prioritize daily work and provide work direction and mentorship to the support team.
• Lead or contribute to the resolution of customer issues involving multiple stakeholders.
• Participate in cross-functional initiatives and process improvement efforts.
• Collaborate with peers, business partners, and managers to achieve operational objectives.
• Exercise independent judgment while ensuring compliance with applicable policies, procedures, and risk controls.

Required Qualifications:

• 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience working with LoanIQ and commercial lending servicing platforms.
• Experience supporting Commercial Real Estate (CRE) loan servicing and operations.
• Knowledge of commercial mortgage servicing, loan documentation, and servicing processes.

Desired Qualifications:

• Bachelor's degree in business, Finance, Accounting, Operations Management, or a related field.
• Strong understanding of commercial lending, loan servicing, and banking operations.
• Proven ability to analyze data, identify trends, and drive process improvements.
• Strong communication and stakeholder management skills with the ability to collaborate across teams.
• Experience leading workflows, mentoring team members, and coordinating operational deliverables.
• Knowledge of risk management, regulatory requirements, quality assurance, and control frameworks.
• Experience with reporting and automation tools such as Power BI, Alteryx, Xceptor, Power Platform, or similar technologies.
• Ability to manage multiple priorities while maintaining accuracy, service excellence, and attention to detail.
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Job Expectations:

• Hybrid work schedule with 3 days in office and 2 days work from home.
• This role is based in Hyderabad, India.
• Night shift: 5:30 PM to 2:30 AM IST.
  

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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