Collections Supervisor

Company Description Grihum Housing Finance Limited is a national-scale affordable housing finance company guided by the core values of humility, trust, and togetherness. The organization focuses on enabling homeownership for individuals and families often overlooked by mainstream lenders in India, with a strong belief in the importance of a home as reflected in its tagline, Apna Ghar. Apni Pehchan (My home, My identity). Grihum primarily serves low and middle-income groups through its GO Direct – Go Home Loan model. Leveraging robust digital capabilities and operational strength, the company serves customers through 200 branches across 18 states and Union Territories. Team members join a mission-driven environment where customer-centricity and inclusive growth are central.
Role Description The Collections Supervisor is a full-time on-site role based in Lucknow, responsible for overseeing and optimizing the collections process for housing finance customers. This role includes supervising collection officers, monitoring daily collection activities, and ensuring adherence to regulatory and internal compliance guidelines. The supervisor will analyze portfolio performance, track delinquency trends, and implement strategies to reduce non-performing assets while maintaining a respectful and solutions-oriented approach with customers. The position involves coordinating with branch and finance teams, preparing regular reports on collection status, and recommending process improvements to enhance efficiency and customer experience. The role also requires handling escalated customer cases, guiding field visits when necessary, and supporting training and development of the collections team.
Qualifications

• Strong debt collection expertise, including experience supervising collection teams and managing delinquent accounts.
• Solid analytical skills to interpret portfolio data, track performance metrics, and develop actionable insights.
• Effective communication abilities to engage with customers, guide team members, and collaborate with internal stakeholders.
• Customer service orientation, with a focus on respectful, solution-driven interactions and relationship building.
• Foundational knowledge of finance and lending practices, preferably in housing finance or retail lending.
• Proven experience in collections or credit operations, ideally within financial services or NBFC/housing finance organizations.
• Ability to lead, mentor, and motivate teams, with strong planning, time management, and problem-solving skills.
• Comfort with digital tools, collections systems, and reporting platforms; proficiency in MS Excel and related software.
• Bachelor's degree in finance, business, commerce, or a related field; relevant certifications in credit or collections are an advantage.
• Commitment to ethical practices, regulatory compliance, and inclusive, non-discriminatory customer engagement.