Collections Specialist

Job Summary:

The Collections Specialist is responsible to resolve the customer's problem with first call resolution and ensuring that our customer's experience is consistently positive.

Responsibilities:

• Delivers award winning customer service.
• Sales and sales negotiation
• Data entry and document systems per customer requirements.
• Multi-tasking speaking with customers with data entry .
• Using multiple computer applications with client systems .
• Works in a fast pace environment .
• Works well under pressure.
• Ability to work evening hours.
• Competitive base salary.
• Lucrative bonus structure.
• potential for raises with top performers.
• Performs other duties as assigned.

Skills Requirements:

• Stable employment history.
• Minimum of 6 months customer service/collections experience.
• Excellent oral communication skills
• Ability to work a flexible schedule
• Ability to overcome customer's objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented.
• Reliable and punctual.
• Time management skills.
• Self motivated.
• Must be receptive to feedback.
• Advanced problem solving skills.
• Sales skills.
• Computer literate.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.