Collections Manager

Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India's most diversified non-banking financial companies (NBFCs). The organization focuses on lending, insurance, and wealth advisory, offering 24 products across 12 product lines. Guided by a philosophy of striving for excellence rather than settling for good, Bajaj Finserv emphasizes innovation, customer-centric solutions, and performance-driven growth. With a footprint spanning the length and breadth of India, the company provides professionals with opportunities to work in a dynamic, high-growth financial services environment.
Role Description The Collections Manager role at Bajaj Finserv is a full-time, on-site position based in Amreli. The person in this role oversees and drives collections strategies to ensure timely recovery of dues while maintaining positive customer relationships. Daily responsibilities include monitoring overdue accounts, coordinating with collection officers, reviewing portfolio performance, and implementing action plans to reduce delinquencies. The Collections Manager analyzes data and reports to track trends, ensures adherence to regulatory and internal compliance standards, and collaborates with cross-functional teams such as operations, credit, and customer service. The role also involves training and guiding team members, handling escalated cases, and recommending process improvements to optimize collection efficiency.
Qualifications

• Strong expertise in collections operations, including portfolio monitoring, recovery processes, and delinquency management.
• Proficiency in data analysis, reporting, and using MIS tools or dashboards to drive decisions.
• Solid understanding of consumer lending, NBFC regulatory guidelines, and standard compliance practices.
• Effective communication, negotiation, and conflict resolution skills for engaging with customers and internal stakeholders.
• Team leadership capabilities, including coaching, performance management, and coordination of field and back-office teams.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy under pressure.
• Bachelor's degree in finance, business, commerce, or a related field; advanced certifications in collections or credit risk are an advantage.
• Prior experience in collections or recovery within financial services, banking, or NBFCs is highly preferred.
• Comfort with using CRM systems and basic office productivity tools (e.g., spreadsheets, presentations, email).