Cloud Operations Specialist (Ericsson CNIS)

We are seeking a Cloud Operations Specialist to join our Cloud Operations team supporting cloud environments that virtualise network functions within Vodafone's core network. The role focuses on the operational management, lifecycle support, security, reliability, and continuous evolution of multi-vendor cloud platforms across multiple markets. The successful candidate will work closely with engineering teams, design teams, vendors, and internal customers to ensure stable, secure, and efficient cloud infrastructure operations while driving platform improvements and supporting critical business services.

What you'll do:

• Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS).
• Perform incident, change, problem, and service request management activities across multi-vendor cloud environments.
• Troubleshoot critical platform issues and coordinate incident resolution to minimise service impact.
• Implement security controls, remediate vulnerabilities, and ensure compliance with organisational standards and industry best practices.
• Evaluate software releases, firmware updates, security patches, and platform upgrades.
• Plan, organise, and coordinate major infrastructure upgrades and lifecycle management activities across multiple markets.
• Collaborate with design, engineering, and delivery teams to align operational processes and platform roadmaps.
• Support fault management processes and drive operational excellence across cloud environments.
• Build effective working relationships with stakeholders, vendors, and internal customers.
• Manage tasks and priorities effectively to meet operational and project deadlines while maintaining a strategic multi-market perspective.
• Contribute to the lifecycle management and continuous improvement of cloud infrastructure platforms.

Who you are:

• Experience in cloud operations, infrastructure operations, systems administration, or cloud platform management.
• Strong expertise in Ericsson Cloud Native Infrastructure Solution (CNIS).
• Minimum 2 years of hands-on system administration or cloud administration experience with Ericsson CNIS.
• Strong understanding of storage technologies, SAN infrastructure, and networking architectures.
• Experience working with VMware technologies including VMware vSphere, VMware Tanzu, and VMware NSX.
• Knowledge of incident, change, and problem management processes.
• Strong troubleshooting and analytical skills in complex technical environments.
• Effective stakeholder management and collaboration skills across geographically distributed teams.
• Excellent organisational and time-management skills.
• Fluency in English.
• Ability to perform effectively during high-pressure situations and service-impacting incidents.
• Demonstrated critical thinking and continuous learning mindset.
• Collaborative team player with a problem-solving approach.

What skills you will learn:

• Advanced cloud operations and lifecycle management practices.
• Cloud-native infrastructure operations using Ericsson CNIS.
• Enterprise VMware platform administration and optimisation.
• Security remediation, vulnerability management, and operational compliance practices.
• Multi-market service management and stakeholder collaboration.
• Infrastructure upgrade planning, release management, and platform transformation methodologies.
• Advanced incident response and operational resilience techniques.