BENGALURU · FULLTIME
Cloud and Infra Support
Ascendion
Bengaluru · onsite · Posted 7d ago
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Section · 01
About this role
ITSM Developer
Job Summary
We are seeking a skilled ITSM Developer to design, develop, and maintain IT Service Management (ITSM) solutions that streamline and automate IT processes. The role involves customizing ITSM platforms (such as ServiceNow, BMC Remedy, Cherwell, or Jira Service Management), integrating with other enterprise systems, and enhancing workflows to improve service delivery and operational efficiency.
Key Responsibilities
- Develop, customize, and maintain ITSM workflows, forms, and service catalogs within platforms like ServiceNow, BMC Remedy, Cherwell, or Jira Service Management.
- Design and implement automation scripts, business rules, client scripts, and UI policies to improve ITSM processes.
- Integrate ITSM platforms with other enterprise applications (e.g., CMDB, HR systems, monitoring tools) using REST/SOAP APIs, web services, and middleware.
- Build and maintain custom reports, dashboards, and performance analytics for IT service operations.
- Collaborate with IT operations, service desk, and business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot, debug, and resolve issues within ITSM applications and integrations.
- Participate in ITIL-aligned process improvements by enabling automation and workflow enhancements in the ITSM tool.
- Assist in platform upgrades, patches, and testing to ensure stability and new functionality.
- Document development standards, configurations, and processes.
- Provide technical support and training to end-users and administrators.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3–6 years of experience developing and customizing ITSM tools, preferably ServiceNow, BMC Remedy, or Cherwell.
- Strong scripting skills (JavaScript, Jelly, Python, PowerShell) and familiarity with REST and SOAP APIs.
- Experience with ITIL processes (Incident, Problem, Change, Asset, Configuration Management).
- Understanding of database concepts and SQL queries.
- Experience integrating ITSM tools with external systems and third-party APIs.
- Strong problem-solving skills and attention to detail.
- Good communication skills and ability to work collaboratively with cross-functional teams.
- ITIL Foundation certification or higher.
- Certified ServiceNow System Administrator or Developer certifications.
- Experience with automation frameworks and orchestration tools (e.g., ServiceNow Orchestration, Power Automate).
- Familiarity with cloud platforms and SaaS ITSM deployments.
- Analytical mindset with a focus on process improvement.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and deadlines.
- Proactive approach to learning and adapting new technologies.
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Section · 02
Skills
Section · Company
About Ascendion
Ascendion
IT Services & Consulting
3.3k+
employees
2022
4 years old
Basking Ridge, NJ
India
About
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Europe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
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