CLO-2026-158 - ServiceNow Technical Architect

Job Summary

Owns technical design integrity for the squad's build, ensuring every change is consistent with CSDM model, integration standards and upgrade path. This is a broad platform-architecture role rather than a domain specialism - it covers Core Platform, ITSM and SPM, where the architectural demands are generalist rather than product-specific.

Key responsibilities

• Own design review and technical sign-off for all squad deliverables
• Maintain alignment to CSDM data model and enterprise data standards
• Design and govern integration patterns via Integration Hub and related APIs
• Assess upgrade impact and platform performance implications of proposed changes
• Mentor developers and testers on platform standards and technical best practice
• Own the squad's technical debt register and remediation plan
• Represent the squad at architecture review boards and cross-squad design forums
• Maintain technical documentation and design decisions for audit and handover purposes

Required skills & experience

• ServiceNow Certified System Administrator (CSA)
• At least one relevant Certified Implementation Specialist (CIS) qualification, e.g. CIS-ITSM
• Strong enterprise platform architecture background, ideally including CMDB/CSDM design
• Proven integration architecture experience (REST/SOAP, Integration Hub, MID Server)
• Track record of technical design leadership on enterprise ServiceNow programmes
• Ability to explain architectural trade-offs to non-technical stakeholders
• Experience mentoring developers and reviewing code/configuration against platform standards

Desirable

• CIS-Discovery or CIS-Event Management, as useful cross-cover for ITOM
• Experience of multi-vendor delivery models (blended Accenture/GCC/permanent teams)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.