Clinical / Product Application Specialist

Job Requirements

Clinical / Product Application Specialist, you will play a pivotal role in supporting the sales team through pre-sales activities, conducting sales demos, engaging with customers in clinical settings, and handling technical escalations or product service-related assignments.

Responsibilities

• Pre-sales Support:
• Collaborate with the sales team to understand customer needs and tailor product demonstrations accordingly.
• Conduct pre-sales presentations, product walkthroughs, and technical discussions to showcase the capabilities of Siemens Healthineers Point of Care solutions.
• Portfolio Solution Show(s)
• Support pre-bid meetings for tender based projects
• Sales Demos:
• Lead and coordinate product demonstrations, ensuring a comprehensive showcase of features and benefits.
• Provide in-depth technical insights during demos to address customer inquiries and concerns effectively.
• Customer Clinical Engagements:
• Engage with healthcare professionals in clinical settings to understand workflow requirements and clinical challenges.
• Demonstrate (technically) how Siemens Healthineers POC solutions can address specific clinical needs and improve patient outcomes.
• Technical Expertise:
• Maintain a thorough understanding of Siemens Healthineers Point of Care product portfolio.
• Stay updated on industry trends, competitive products, and emerging technologies related to Point of Care.
• Escalation Management:
• Act as a technical point of contact for customer escalations, working closely with the support team to resolve issues promptly.
• Provide timely and accurate updates to customers and manage internal stakeholder communication during escalation management.
• Product Trainings & Hands-on Sessions:
• Organize and lead hands-on training sessions for customers, sales and channel partner teams to enhance their proficiency in using Siemens Healthineers Point of Care products.
• Provide ongoing support and follow-up sessions to reinforce efficient usage and address any user concerns.