Client Support

Principal Responsibilities:

• Support RM in delivery of revenue and asset/liability target(s) from existing portfolio of clients and the acquisition of new clients in a responsible manner and compliant with HSBC policies.
• Assist HSBC to attain its strategic growth targets while at the same time maintaining a high-quality credit book.
• To regularly monitor and screen portfolio for early warning signals and take corrective actions as appropriate. To complete the Annual Reviews in a time bound manner.
• Contribution to meet the client's needs: total event and flow wallet growth (per year-on-year growth in Omnia revenue) of needs based cross-business referrals (per Global Links).
• Ensure timely compliance with all FCC requirements for the portfolio.
• To liaise with various internal departments (Risk, CDT OPS, GLCM, GTRF, etc.) and ensure efficient service of corporate customers.
• Ensure implementation of all audit and regulatory recommendations and constant monitoring/review of the assigned portfolio.
• Demonstrate leadership in all aspects of your role, set exemplary standards, values and behaviors consistent with our Group values.
• Protect the reputation and integrity of the HSBC brand. This should be evidenced by overall conduct ("do the right thing") and by proactively demonstrating active compliance with both the letter and the spirit of applicable laws, regulations, internal policies, procedures, and Global Standards together with the management of risks including, but not limited to Credit, Operational, Regulatory (including Financial Crime), Reputational and Sustainability. Demonstrating through escalating and speaking up, a proactive approach to identifying when things go wrong or when potential risk issues are identified.
• Proactively identify financial crime risks (AML, Sanctions and AB&C) within CMB, utilizing available tools/support functions as appropriate and undertaking all requisite actions to mitigate/eradicate unacceptable risk.

Qualifications:

• CA/MBA/Graduate with relevant experience in client management and corporate banking role.
• Sound commercial lending skills include a working knowledge of credit and lending, trade products, key market sectors, local regulatory environment, financial analysis, etc.
• Ability to work on fast turnarounds, tight deadlines, and handle competing priorities.

Pro-Tip:

Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.