Client Success & Operations Manager (COO)

Client Success & Operations Manager (COO Track)

Location: Jaipur, Rajasthan (Work from Office)

Salary: Up to 13 LPA (Negotiable)

About Us

We are a fast-growing digital marketing agency with a team of 90+ professionals, specializing in Social Media Marketing, Performance Marketing, SEO, Branding, Website Development, and Lead Generation.

Our mission is to help businesses grow through marketing that delivers results.

Role Overview

We are looking for a highly experienced Client Success & Operations Manager who will take full ownership of client relationships after sales closure.

This is not just an account management role — we are seeking someone who can think and operate like a COO, ensuring seamless execution, strong client relationships, and operational excellence.

Key Responsibilities

Client Ownership

• Take end-to-end ownership of clients after sales closure
• Conduct onboarding meetings and understand business goals
• Translate client requirements into actionable execution plans
• Build and maintain long-term client relationships
• Handle client escalations with professionalism

Operations Management

• Coordinate with SMM, SEO, PPC, Design, Video, Content, and Development teams
• Ensure timely delivery across all departments
• Monitor project timelines and track deliverables
• Identify and eliminate execution bottlenecks

Performance Monitoring

• Review campaign performance regularly
• Ensure accurate and insightful reporting
• Conduct monthly review meetings with clients
• Recommend strategies for continuous improvement

Client Retention & Growth

• Enhance overall client satisfaction
• Drive renewals and reduce churn
• Identify upselling opportunities

Leadership & Strategy

• Work closely with founders and the leadership team
• Collaborate with team leads across departments
• Develop SOPs and improve operational workflows
• Build scalable systems for long-term growth

Requirements

• 6 –10 years of experience in a digital marketing agency
• Proven ability to manage multiple clients simultaneously
• Strong understanding of SEO, PPC, Meta Ads, Google Ads, Social Media, and Websites
• Excellent communication and stakeholder management skills
• Strong leadership and decision-making capabilities
• Problem-solving mindset with a proactive approach

Key KPIs

• Client Retention Rate
• Client Satisfaction Score
• On-Time Project Delivery
• Upsell Revenue
• Team Efficiency
• Client Escalation Resolution Time
• Renewal Percentage

Reporting Structure

Reports To: Founders

Collaborates With: SMM Lead, SEO Lead, PPC Lead, Design Team, Video Team, Developers, Content Team