Client Success & Experience

Client Success & Experience Executive

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (On-site)

Experience: 1-3 years

Salary: up to 4 LPA

Industry: Travel & Hospitality | Corporate Travel Services

Employment Type: Full-time

Role Overview

We are looking for a proactive and detail-oriented Post-Sales Executive to support the sales cycle by understanding client requirements, creating tailored solutions, and ensuring a smooth transition from opportunity to onboarding. This role plays a critical part in driving new business by acting as the bridge between prospective clients, Sales, and internal Operations teams, ensuring that proposed solutions are feasible, competitive, and aligned with client expectations.

The Client Success Executive will work closely with the Sales team to support client acquisition, prepare proposals, and ensure that all commitments are clearly documented and handed over effectively to the Client Success Executive and Operations teams.

Key Responsibilities

• Support the Sales team during the client acquisition phase by understanding prospect requirements and business needs.
• Act as a solution consultant, recommending appropriate travel and corporate service offerings based on client expectations.
• Prepare customized proposals, presentations, pricing models, and service documentation for prospective clients.
• Coordinate with Operations and internal stakeholders to validate service feasibility, pricing, and delivery capabilities.
• Participate in client meetings, calls, and presentations to explain service offerings and address queries.
• Ensure all client requirements, commitments, and commercial terms are accurately documented for seamless handover to the Post Sales team.
• Conduct competitor and market analysis to support pricing strategy and value positioning.
• Assist in responding to RFPs, RFQs, and corporate tenders within defined timelines.
• Maintain accurate records of pre-sales activities, proposals, and client interactions in CRM systems.
• Support continuous improvement of sales collateral, pitch decks, and solution frameworks.

Requirements

• Bachelor's degree in Business Administration, Hospitality, Travel & Tourism, or a related field.
• 1–3 years of experience in Post-sales, sales support, business development, or solution consulting roles.
• Strong understanding of client requirement gathering and solution mapping.
• Excellent communication, presentation, and negotiation support skills.
• Ability to work closely with cross-functional teams, especially Sales and Operations.
• Strong analytical skills with attention to detail in proposals and documentation.
• Experience in corporate travel, hospitality, or B2B service industries is preferred.
• Ability to manage multiple proposals and deadlines in a fast-paced environment.

Why Join Us

• Opportunity to be part of a fast-growing corporate travel and mobility solutions company.
• Direct exposure to enterprise clients and strategic sales processes.
• Collaborative environment with strong learning opportunities across Sales, Operations, and Client Success.
• Clear career growth path within sales, solution consulting, and account management function