Client Servicing Executive

Client Servicing Executive

Experience: 2+ Years

Employment: Full-Time

About the Role

We're looking for a proactive, organised, and client-focused Client Servicing Executive who can act as the bridge between our clients and internal teams.

You'll be responsible for understanding client requirements, coordinating with different departments, managing communication, tracking deliverables, and ensuring that projects move smoothly from brief to execution to delivery.

The ideal candidate should be comfortable handling multiple clients and projects while maintaining clear communication, strong follow-ups, and a high standard of service.

Key Responsibilities

• Act as the primary point of contact for assigned clients
• Understand client requirements, objectives, expectations, and feedback
• Coordinate with internal teams including strategy, design, content, video, performance marketing, SEO, web, and technology
• Convert client requirements into clear and actionable internal briefs
• Follow up with teams to ensure deliverables are completed on time
• Maintain project timelines, task trackers, and delivery schedules
• Coordinate approvals, feedback, revisions, and final deliveries
• Communicate project updates, timelines, and dependencies to clients
• Schedule and coordinate client meetings and calls
• Prepare meeting notes, action items, and follow-up communication
• Ensure client feedback is accurately communicated to the relevant team
• Identify potential issues or delays and escalate them proactively
• Maintain organised records of client communication, briefs, approvals, and deliverables
• Support the team in preparing presentations, reports, proposals, and campaign updates
• Help maintain strong, professional, and long-term client relationships
• Identify opportunities to improve the client experience and overall account performance

We're looking for someone who:

• Has 2+ years of experience in Client Servicing, Account Management, or a similar role
• Ideally has experience working with a marketing, advertising, creative, digital, or branding agency
• Has excellent verbal and written communication skills
• Is confident communicating with clients professionally
• Can manage multiple clients and projects simultaneously
• Is highly organised and detail-oriented
• Has strong follow-up and coordination skills
• Can handle deadlines and pressure without losing attention to detail
• Understands how creative and marketing teams work
• Can understand a brief and communicate it clearly to internal teams
• Is comfortable handling feedback, revisions, and difficult conversations
• Takes ownership rather than simply forwarding messages between teams
• Is proactive about identifying problems before they become bigger issues
• Has a professional, solution-oriented attitude

Good to Have

• Previous experience in a digital / creative / marketing agency
• Understanding of social media, branding, content, performance marketing, SEO, websites, and digital marketing
• Experience with project management or task-management tools
• Experience handling multiple accounts simultaneously
• Experience working with founders, business owners, and senior stakeholders
• Basic understanding of campaign reporting and marketing KPIs

What Success Looks Like

A great Client Servicing Executive doesn't simply take messages from clients and pass them to the team.

They understand the requirement, ask the right questions, coordinate the right people, keep everyone aligned, track execution, manage expectations, and make sure the client always knows what is happening, what is next, and when it will be delivered.

Note: Candidates with prior marketing, advertising, branding, creative, or digital agency experience will be preferred.