Client Servicing Executive

BCC Martech is looking for a proactive and well-organized Client Servicing Executive to manage day-to-day client communication, coordinate with internal teams, track deliverables, and ensure projects are completed on time and as per client expectations.

The ideal candidate should have strong communication skills, a basic understanding of digital marketing, and the ability to handle multiple client accounts professionally.

• Act as the primary point of contact for assigned clients.
• Understand client requirements, business objectives, campaigns, and expectations.
• Coordinate with Performance Marketing, Social Media, Creative, Content, Video, Web, and other internal teams.
• Convert client requirements into clear internal briefs and actionable tasks.
• Track project timelines, approvals, deliverables, and pending requirements.
• Conduct regular client follow-ups and provide timely project/campaign updates.
• Schedule and participate in client review meetings.
• Prepare MOMs, action points, and follow-up tasks.
• Collect required content, creatives, approvals, accesses, and information from clients.
• Ensure deliverables are shared within committed timelines.
• Review deliverables before sending them to clients for accuracy and quality.
• Coordinate monthly reports and communicate key campaign updates.
• Identify client concerns early and coordinate internally for resolution.
• Build strong professional relationships with clients.
• Support client retention, renewals, upselling, and cross-selling opportunities.
• Maintain proper client documentation and communication history.
• Escalate critical issues to management when required.

• Excellent verbal and written communication skills.
• Strong client-handling and interpersonal skills.
• Basic understanding of Digital Marketing, Social Media, Meta Ads, Google Ads, SEO, Websites, and Creative Services.
• Strong coordination and follow-up skills.
• Ability to manage multiple clients and deadlines.
• Good problem-solving and conflict-resolution skills.
• Working knowledge of MS Office / Google Workspace.
• Familiarity with CRM and project management tools is an advantage.
• Professional communication and presentation skills.

Experience: 1–3 years in Client Servicing, Account Management, Digital Marketing Agency, Advertising Agency, or a related field.

Candidates with previous experience handling multiple digital marketing clients will be preferred.

• Client satisfaction
• Client retention and renewals
• Timely completion of deliverables
• Response and follow-up turnaround time
• Internal coordination efficiency
• Reduction in client escalations
• Accuracy of briefs and communication
• Account growth and upselling opportunities

We are looking for someone who is client-focused, accountable, confident in communication, highly organized, and capable of taking ownership of client accounts from requirement gathering to successful delivery.