Client Servicing Associate

About the Role

We are looking for a proactive and organised Client Servicing Associate to manage day-to-day client communication, campaign coordination, reporting, social media, and ORM activities for our Bengaluru accounts.

The role involves working closely with clients and internal creative, content, performance marketing, design, and other teams to ensure smooth and timely execution of campaigns and deliverables.

The ideal candidate should have strong communication and coordination skills, a good understanding of digital marketing, and the ability to manage multiple priorities in a fast-paced agency environment.

This is a full-time, work-from-office role in Bengaluru.

Key Responsibilities

Client Servicing & Account Management

- Act as the day-to-day point of contact for assigned clients.

- Build and maintain strong client relationships.

- Understand client requirements, briefs, objectives, and expectations.

- Coordinate client calls, meetings, updates, approvals, and feedback.

- Translate client requirements into clear briefs and action points for internal teams.

- Ensure client queries and requirements are addressed in a timely manner.

- Proactively identify issues and escalate them to the reporting manager with relevant context.

Campaign & Project Coordination

- Coordinate with creative, content, design, performance marketing, social media, and other teams for campaign execution.

- Track campaign timelines, deliverables, approvals, and dependencies.

- Follow up with internal teams to ensure timely delivery and closure of tasks.

- Coordinate client feedback and revisions with the relevant teams.

- Maintain campaign/project trackers and flag delays or execution issues proactively.

Daily Reporting & Tracking

- Prepare and submit a daily work/activity report to the reporting manager, covering client interactions, work completed, campaign status, pending tasks, follow-ups, issues, and next steps.

- Prepare and share daily campaign updates/reports as required by clients and internal stakeholders.

- Maintain updated trackers for client requirements, approvals, deliverables, and pending actions.

- Ensure key client and campaign updates are properly documented.

Social Media & ORM

- Coordinate the day-to-day management of client social media accounts.

- Coordinate content calendars, posts, creatives, captions, approvals, and publishing schedules.

- Track social media deliverables and ensure timely execution.

- Monitor social media activity and flag relevant comments, queries, or complaints.

- Coordinate and monitor ORM (Online Reputation Management) activities, including reviews, mentions, queries, and complaints.

- Escalate sensitive or high-priority ORM issues promptly and maintain regular updates.

Campaign Reporting & Performance Support

- Coordinate with performance marketing teams for campaign data and updates.

- Understand basic digital marketing and campaign metrics.

- Support the preparation of campaign performance reports and client presentations.

- Coordinate responses to client queries around campaign performance with relevant internal teams.

Internal Coordination

- Ensure internal teams have clear briefs, timelines, expectations, and client feedback.

- Follow up on deliverables and dependencies across teams.

- Identify execution gaps and work with relevant teams towards resolution.

- Escalate delays, challenges, or resource issues to the reporting manager.

Desired Skills

- Strong client servicing and communication skills.

- Excellent verbal and written communication.

- Strong coordination, follow-up, and stakeholder management abilities.

- Good project and time management skills.

- Ability to manage multiple clients, campaigns, and deadlines.

- Good understanding of digital marketing and social media.

- Exposure to ORM / Online Reputation Management.

- Comfortable preparing daily and periodic campaign reports.

- Strong attention to detail and documentation.

- Proactive, organised, and solution-oriented approach.

- Comfortable using CRM, project management, reporting, and collaboration tools.

Preferred Background

- 2–4 years of experience in client servicing, account coordination, or account management.

- Experience in a digital marketing, branding, or integrated marketing agency preferred.

- Experience handling multiple client accounts and campaigns.

- Experience coordinating social media and digital marketing campaigns.

- Exposure to campaign reporting and performance marketing.

- ORM experience is an advantage.

- Real estate industry experience is strongly preferred.

CTC - 6 LPA

For more details, please contact Violet @ [phone removed] / [HIDDEN TEXT]