Client Services Manager

Job description:

Client Service Manager – Event Industry

Company: Event Dynamics India Pvt. Ltd.

Position: Client Service Manager

Experience: 4+ Years

Industry: Events / Event Management

Location: Mumbai

Employment Type: Full-Time

Job Summary

We are looking for an experienced and client-focused Client Service Manager to manage key client relationships and ensure seamless coordination between clients and internal event teams. The candidate will be responsible for understanding client requirements, managing communication, coordinating event deliverables, and ensuring successful execution of events while maintaining high standards of client satisfaction.

Key Responsibilities

• Act as the primary point of contact for clients throughout the event lifecycle.
• Understand client briefs, objectives, expectations, budgets, and event requirements.
• Develop strong and long-term relationships with corporate clients, brands, agencies, and event partners.
• Coordinate with Business Development, Creative, Production, Operations, Décor, Catering, and other internal teams to ensure smooth execution.
• Convert client requirements into clear internal briefs and ensure timely delivery.
• Prepare and coordinate event proposals, presentations, quotations, timelines, and project-related documentation.
• Conduct regular client meetings, calls, presentations, and site visits.
• Manage client feedback, revisions, approvals, and changes throughout the project.
• Ensure all deliverables are completed within the agreed timeline, scope, quality, and budget.
• Coordinate with vendors and internal teams wherever required for event execution.
• Monitor event progress and proactively identify and resolve potential issues.
• Handle last-minute changes and client requirements professionally during event execution.
• Maintain proper documentation of client communication, approvals, budgets, and project updates.
• Prepare regular project status reports and provide updates to management.
• Ensure smooth on-ground coordination during events and maintain strong client relationships.
• Collect post-event feedback and identify opportunities for improvement and repeat business.
• Work closely with the Business Development team to identify opportunities for upselling, repeat business, and client retention.

Required Skills & Competencies

• 4+ years of experience in Client Servicing / Account Management / Event Management / Experiential Marketing.
• Strong understanding of the event industry and event execution process.
• Excellent communication and presentation skills.
• Strong client relationship management skills.
• Excellent coordination and follow-up abilities.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple projects and clients simultaneously.
• Good understanding of event budgets, quotations, timelines, and deliverables.
• Ability to work under pressure and manage last-minute event requirements.
• Strong interpersonal and team coordination skills.
• Proficiency in MS Office, Excel, PowerPoint, and relevant project/CRM tools.

Preferred Candidate Profile

• Candidates from Event Management, Experiential Marketing, Advertising, Media, Hospitality, or related industries will be preferred.
• Experience handling corporate events, conferences, exhibitions, product launches, brand activations, weddings, and experiential events will be an advantage.
• Should be comfortable with client meetings, site visits, and on-ground event coordination.
• Should be proactive, organized, presentable, and highly client-oriented.
• Willingness to travel and work flexible hours during event execution.

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• Successful and timely event delivery
• Repeat business from existing clients
• Quality of client communication and relationship management
• Project timelines and deliverables
• Budget and scope management
• Issue resolution and response time
• Client feedback and post-event satisfaction
• Contribution to upselling and additional business opportunities

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person