Client service support | Direct position with Availity India Pvt Ltd
Naukri · Bengaluru · onsite · Posted 2d ago
Undisclosed1–4 yrsfulltimeSourced from
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About this role
Greetings from Naukri.com!!
Availity India Private Limited is hiring for Client service support specialist role.
Below are the details FYR:
Job Location: Bangalore
Experience: 1-4 Years
Skill Set: International inbound voice process, Rotational shifts.
Kindly note this is not a Walk-In. Only shortlisted candidates would be invited for the interview post this application.
Job Description:
Key Responsibilities
- Professionally manage in-bound and outbound international customer calls.
- Ensure compliance with company policies and procedures during all customer interactions.
- Execute assigned tasks in line with the latest work instructions and process updates.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Achieve daily productivity and quality targets consistently.
- Accurately document all customer interactions in the designated platform.
- Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
- Ensure compliance with data integrity guidelines and the companys information security policies
Required Qualifications
- Have at least 1-5 years of prior international call center experience.
- Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) Preferrable
- Experience handling customer interactions through voice, email, chat, or ticketing systems.
- Experience working in a fast-paced, high-volume customer support environment.
- Should have excellent communication skills, active listening skills, good typing and MS office proficiency
- Open to work in US shift (India night shift)
- Open to work from office (Monday to Friday)
Any graduate.
Regards
Team Naukri
Sourced from naukri
Skills
Excellent Communication In EnglishInbound ProcessInternational Voice Processvoice processInbound Voice Process
About Naukri
Naukri
Internet
2.7k+
employees
1996
30 years old
Noida, Uttar Pradesh
IN
₹11.4L PA avg
Avg at Naukri
About
This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.
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