Client Relationship Specialist

Company Description PAC (Print and Craft Advertising) is a creative agency focused on visually engaging branding solutions that help clients capture attention and strengthen their market presence. The company provides advertising, branding, 3D exhibition stand design, and marketing services for a diverse range of businesses. With experience as a Saudi advertising agency and Jeddah branding company, PAC has developed a strong portfolio in regional and international markets. Team members collaborate across design, marketing, and client services to deliver impactful campaigns that elevate brands.

Role Description

The Client Relationship Specialist is a full-time, on-site role based in Kozhikode.
This role is responsible for managing day-to-day interactions with clients, ensuring timely responses to inquiries, and maintaining a high level of customer satisfaction.
The specialist will coordinate with internal teams to understand client requirements, track project progress, and communicate updates clearly and professionally.
Daily tasks include handling customer support issues, documenting feedback, identifying opportunities to improve service delivery, and assisting in the preparation of proposals or presentations.
The role also involves monitoring client accounts, analyzing service performance, and contributing to long-term relationship-building initiatives.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Commitment to Customer Satisfaction, with the ability to manage expectations and resolve issues effectively.
• Excellent Communication skills, both verbal and written, to interact with clients and internal teams.
• Sound Analytical Skills to interpret client feedback, identify trends, and suggest improvements.
• Attention to detail, time management, and organizational skills for handling multiple client accounts.
• Ability to work collaboratively with cross-functional teams in a fast-paced, creative environment.
• Proficiency in basic office and communication tools (e.g., email, spreadsheets, CRM or ticketing systems).
• Previous experience in client relationship management, account coordination, or customer service is preferred.
• Relevant diploma or degree in Business, Marketing, Communications, or a related field is an advantage.