Client Relationship Executive

Company Description Space Technology & Education Pvt Ltd is a pioneering organization in India dedicated to astronomy and space science education and experiences. With a 25-year legacy, it has inspired over 1,000 schools and serves a wide range of stakeholders including schools, colleges, NGOs, corporations, rural markets, clubs, hotels, and individuals. The company is ISO 9001:2000 certified and a member of the Confederation of Indian Industry (CII), reflecting its commitment to quality and industry standards. As a registered Space Tutor of the Indian Space Research Organization (ISRO), it supports scientific awareness and aligns its work with the United Nations Sustainable Development Goals. With offices in Delhi/NCR, Chennai, Surat, Ludhiana, and Dehradun, the organization actively integrates astronomy and space science into the education system through innovative curricula, tutorials, and public engagement programs.

Role Description The Client Relationship Executive is a full-time, on-site role based in Dwarka. This role focuses on managing and nurturing relationships with schools, institutions, and other partners engaging with SPACE's astronomy and space science programs. Daily responsibilities include handling client inquiries, coordinating program delivery, maintaining regular communication, and ensuring a high level of satisfaction with services and products. The role involves supporting account management activities, tracking client needs, preparing basic reports, and collaborating with internal teams to resolve issues and improve the client experience. The executive also contributes to identifying opportunities for upselling or cross-selling relevant programs and assisting in client outreach and retention initiatives.

Qualifications

• Ability to manage Business Relationship Management and Account Management activities to support long-term, productive partnerships.
• Strong Client Relations and Relationship Building skills to maintain trust and positive engagement with schools and institutional clients.
• Effective Communication skills, including clear verbal and written communication, active listening, and professional presentation abilities.
• Basic knowledge or interest in education, astronomy, or STEM programs, with the ability to understand and explain SPACE offerings to clients.
• Organizational and time management skills to handle multiple client accounts, follow-ups, and documentation efficiently.
• Proficiency in common office productivity tools (e.g., email, spreadsheets, CRM or client databases) and comfort working with structured processes.
• Prior experience in client servicing, education services, or similar customer-facing roles is preferred.
• Bachelor's degree in Business, Marketing, Education, or a related field, or equivalent practical experience.

Salary Range: 25K-35K