Client Relations Manager (F&B)

Summary:

The ideal candidate will have a strong background in the food technology or delivery industry, with proven leadership skills and a track record of driving operational excellence. This role will play a pivotal role in scaling our operations and ensuring seamless customer experiences.

Key Responsibilities:

Operational Leadership:

Lead and manage all aspects of operations within the assigned area, including order fulfilment, delivery logistics, and customer service. Develop and implement strategies to optimize operational efficiency, reduce costs, and enhance service quality.

Team Management:

Build and lead a high-performing operations team, including area supervisors, delivery drivers, and manage Site managers/Site Heads. Set performance goals, provide coaching, and ensure team members are aligned with company objectives.

Process Improvement:

Identify opportunities for process improvement and automation to streamline operations and enhance

productivity. Continuously monitor key performance indicators (KPIs) and implement data-driven solutions.

Vendor and Partner Management:

Collaborate with vendors, suppliers, and delivery partners to maintain strong working relationships and ensure timely and efficient services. Negotiate contracts and agreements as needed.

Quality Assurance:

Implement quality control measures to ensure the delivery of high-quality food products and services to customers. Address any quality or service issues promptly and effectively.

Compliance and Safety:

Ensure compliance with all relevant regulations, including food safety and health and safety standards. Implement and enforce safety protocols for delivery operations.

Customer Satisfaction:

Monitor customer feedback and implement strategies to enhance customer satisfaction and loyalty. Address customer inquiries and concerns in a timely and professional manner.

Qualifications:

• Bachelor's degree in business, operations management, IHM

• Years of experience in operations management, preferably in the food technology or delivery industry.

• Strong leadership and team management skills.

• Analytical mind-set with the ability to use data to drive decisions and improvements.

• Excellent communication and interpersonal skills.

• Knowledge of food safety and regulatory requirements is a plus.

Attributes:

• Strategic thinker with a results-oriented approach.

• Adaptability and ability to thrive in a fast-paced and dynamic environment.

• Strong problem-solving abilities and attention to detail.

• Innovative mindset and willingness to explore new technologies and solutions.

• Excellent organizational and multitasking skills.