Client Coordinator

Job Summary

We are looking for a proactive and organized Client Coordinator to manage client requirements from concept to project completion. The ideal candidate will act as the primary point of contact for assigned clients, coordinate with the internal design and production teams, ensure timely approvals, and supervise on-site execution to deliver projects successfully.

Key Responsibilities

Client Coordination

• Serve as the primary point of contact for assigned clients.
• Understand client requirements, branding guidelines, timelines, and project expectations.
• Maintain regular communication with clients and provide timely project updates.
• Build and maintain strong client relationships.

Design Coordination

• Discuss client requirements with the design team.
• Coordinate artwork adaptations, layouts, and design revisions.
• Ensure all creative outputs align with the client's brand guidelines and project scope.
• Obtain client approvals for designs before production.

Estimation & Order Processing

• Coordinate with the estimation team to prepare quotations.
• Present estimates to clients and obtain approval.
• Ensure approved estimates are communicated to the production team.
• Prepare and maintain work orders and project documentation.

Production Coordination

• Coordinate with printing and production departments.
• Monitor production schedules and ensure quality standards are maintained.
• Follow up with vendors and internal teams to ensure timely completion.
• Resolve any production-related issues promptly.

Site Supervision

• Plan and coordinate installation schedules with clients and installation teams.
• Visit project sites to supervise installation and branding activities.
• Ensure work is executed as per approved designs and quality standards.
• Verify completion of work and obtain client sign-off wherever required.

Project Management

• Track project progress from enquiry to final completion.
• Ensure projects are delivered on time and within agreed specifications.
• Escalate issues that may affect project timelines or quality.
• Coordinate across sales, design, production, procurement, and installation teams.

Skills & Qualifications

• Bachelor's degree or Diploma in Business, Marketing, Engineering, Interior Design, or a related field.
• 2-5 years of experience in client servicing, project coordination, printing, signage, branding, advertising, or production coordination.
• Excellent verbal and written communication skills.
• Strong coordination and follow-up skills.
• Ability to handle multiple projects simultaneously.
• Good problem-solving and decision-making skills.
• Proficiency in Microsoft Excel, Word, Outlook, and basic project tracking.
• Willingness to travel to client locations and project sites.

Preferred Experience

• Printing & Packaging
• Signage & Branding
• Retail Branding
• Exhibition & Event Branding
• Interior Branding
• Advertising Agencies

Key Performance Indicators (KPIs)

• Timely client response and communication.
• Design approvals achieved within project timelines.
• On-time project completion.
• Production and installation coordination efficiency.
• Client satisfaction and repeat business.
• Minimal rework due to coordination errors.
• Accurate documentation and project tracking.

Reporting To

Operations Manager / General Manager

Work Location

Office-based with regular travel to client sites and project locations as required.