Client Advisor 2+years experience

Company Description Trove Innovations (India) Private Limited is a values-driven company built on integrity, honesty, and transparency, with a clear vision to make a positive impact on the world. The organization operates as a close-knit community that emphasizes excellence, responsibility, and mutual respect. Diversity and inclusion are core principles, and people from all backgrounds are welcomed and supported. Trove specializes in supplying premium tiles made in India along with imported tiles from Italy and Spain, offering a wide range of contemporary and traditional designs in porcelain and ceramic. Team members are encouraged to take pride in their work and contributions, in an environment where they feel valued, respected, and fulfilled.
Role Description The Client Advisor role is a full-time, on-site position based in Bengaluru. The Client Advisor will engage directly with customers to understand their needs, provide product recommendations, and ensure a high standard of customer satisfaction throughout the buying journey. Day-to-day responsibilities include managing client inquiries, explaining tile options and features, preparing quotes, and following up on leads to support sales and long-term relationships. The role involves maintaining accurate client records, coordinating with internal teams for order processing, and resolving issues promptly and professionally. The Client Advisor will also contribute to showroom presentation, support promotional activities, and uphold Trove's commitment to ethical, transparent, and service-oriented customer interactions.
Qualifications

• Strong Client Relations and Customer Satisfaction skills, with at least 2 years of experience in a client-facing or advisory role.
• Excellent Communication and Customer Service abilities, including clear verbal and written communication and active listening.
• Basic understanding of Insurance or related financial products is beneficial, especially for advising clients on protection or warranty options.
• Experience in retail, interiors, tiles, building materials, or related sectors is an advantage.
• Ability to work on-site in Bengaluru, manage multiple client interactions, and maintain accurate documentation.
• Proficiency in common office and CRM tools, with strong organizational and problem-solving skills.
• Relevant diploma or bachelor's degree in business, marketing, or a related field is preferred.