City Operations Manager Ahmedabad

Curefoods is a leading food and restaurant platform building and scaling innovative food brands across India, with a diverse portfolio spanning QSR, café, cloud kitchen and food service formats. Krispy Kreme, one of the world's most recognised doughnut and QSR brands, is part of the Curefoods portfolio in India. As the brand continues to expand, we are looking for an experienced operations leader to drive growth and operational excellence in Ahmedabad.

About the Role

As the City Operations Manager – Ahmedabad, you will be responsible for leading the end-to-end operations of multiple Krispy Kreme stores across the market. The role will own store performance, sales, profitability, customer experience, operational standards and people capability.

Key Responsibilities

• Lead the overall performance of multiple Krispy Kreme stores across Ahmedabad, driving sales, LFL growth, transactions, profitability and P&L performance.
• Drive operational excellence across stores, ensuring adherence to SOPs, food safety, hygiene, quality, brand standards and audit requirements.
• Monitor and optimise key cost drivers including food cost, labour cost, wastage, inventory and manpower productivity.
• Own customer experience across the region by monitoring feedback, complaints, service standards and online ratings, and driving corrective actions.
• Lead, coach and develop Store Managers and frontline teams, building a strong leadership pipeline and succession plan.
• Work closely with Marketing to drive local activations, customer acquisition and store-level sales initiatives.
• Support new store launches and expansion plans, ensuring operational and manpower readiness.
• Collaborate with Supply Chain, Finance, HR, Marketing and Central Operations to resolve operational challenges and improve regional performance.
• Review operational dashboards, identify performance gaps and drive timely closure of action plans.

Candidate Profile

• 8–12 years of experience in QSR, retail, restaurant, café, hospitality or food service operations.
• 5–6+ years of experience managing multiple stores / regional operations.
• Strong experience in P&L management and operational KPIs.
• Strong commercial acumen, analytical ability and problem-solving skills.
• Excellent leadership and stakeholder management capabilities.
• Experience in a high-growth QSR or retail environment preferred.
• Strong understanding of the Ahmedabad / Gujarat market will be an advantage.