City Operations Head

About the Role:

As City Operations Head Hyderabad, you will own the end-to-end supply chain and fulfilment performance for the city. You will lead our ClubHouses (fulfilment centres), last-mile delivery and the teams behind them, ensuring every order reaches the customer fast, fresh and intact. This is a high-ownership leadership role: you will run today's operations and build the foundation to scale Hyderabad for the next phase of growth.

What You Will Do:

- Own city performance: Be accountable for Hyderabad's service levels, delivery speed, fulfilment cost and operating efficiency against targets.

- Run ClubHouse operations: Lead inbound, storage, picking, packing and dispatch across all ClubHouses, with strong process discipline and daily operating rhythm.

- Protect quality and freshness: Enforce rigorous quality grading, cold-chain integrity and handling standards, especially for fresh produce and dairy.

- Drive last-mile excellence: Manage rider fleet capacity, partners and routing to hit the under-30-minute promise, including during peak and weather-driven demand.

- Manage inventory health: Work with Category and Planning teams to improve availability, reduce wastage and shrinkage, and keep stock accurate.

- Scale the network: Plan and launch new ClubHouses and capacity expansion in Hyderabad, from site readiness to ramp-up.

- Lead and develop people: Hire, coach and retain ClubHouse managers, shift leads and frontline teams; build a culture of ownership, safety and accountability.

- Manage partners and vendors: Oversee 3PLs, manpower and facility vendors, contracts and performance.

- Use data to decide: Track dashboards and metrics, run root-cause analysis and drive continuous improvement projects.

- Ensure compliance and safety: Maintain statutory, food-safety and workplace-safety standards across all sites.

- Collaborate across teams: Partner closely with Category, Tech, Customer Support, HR and Finance to resolve issues and improve the customer experience.

What We Are Looking For:

- 8 - 12 years of experience in supply chain or operations, with at least 3 - 4 years leading multi-site or city-level operations in quick commerce, e-commerce or grocery retail.

- Proven track record of running high-volume fulfilment, dark store or warehouse operations with strong service-level and cost outcomes.

- Hands-on understanding of fresh, perishable and cold-chain handling.

- Experience leading large frontline teams and multi-layered management structures.

- Strong analytical skills; comfortable with dashboards, P&L levers and operational metrics.

- Experience in rapid network expansion or new-site launches is a strong plus.

- Familiarity with Hyderabad's market, talent and vendor landscape is preferred.

- Bachelor's degree required; MBA or PGDM in Operations / Supply Chain is a plus.