Chief Executive Officer - Stock Broking & Digital Business

About the Role:

We are looking for an experienced and dynamic Chief Executive Officer (CEO) to lead the overall business of our Stock Broking and Digital Financial Services business.

The CEO will have end-to-end responsibility for business performance, revenue growth, Sales, Front Office, Backend Operations, Client Servicing, Digital Business, Technology, and overall operational excellence.

As the company is scaling its digital stock-broking platform, the CEO will play a critical role in building and executing the digital business strategy, driving digital customer acquisition and platform adoption, and creating a scalable technology-enabled operating model.

The ideal candidate should be a business growth leader who can effectively manage both technical and non-technical functions, translate strategy into execution, build high-performing teams, and drive sustainable growth and profitability.

Key Responsibilities:

1. Overall Business Leadership & Strategy:

- Take complete ownership of the company stock broking business, business growth, revenue, profitability, and overall performance.

- Develop and execute short-term and long-term business strategies aligned with the company vision.

- Identify new business opportunities, products, markets, partnerships, and revenue streams.

- Establish business goals, budgets, KPIs, and performance frameworks across functions.

- Provide strategic direction and regular business insights to the Board/Management.

2. Sales & Front Office Leadership:

- Lead and oversee the overall Sales and Front Office functions, including client acquisition, relationship management, dealing/trading support, business development, and client retention.

- Develop strategies to increase client acquisition, activation, trading volumes, revenue, cross-selling, and customer lifetime value.

- Set sales targets, incentive structures, performance metrics, and review mechanisms.

- Build a strong sales-driven and customer-centric culture.

- Monitor market trends and competitor strategies to identify opportunities for business expansion.

3. Backend & Business Operations:

- Have overall oversight of end-to-end backend and business operations including account opening, KYC, client onboarding, settlements, pay-in/pay-out, brokerage operations, RMS coordination, client servicing, operations & reconciliation, MIS reporting, and vendor/partner management.

- Ensure seamless coordination between Front Office, Sales, Operations, Compliance, RMS, Finance, Technology, and other functions.

- Drive process standardization, automation, operational efficiency, and cost optimization.

4. Digital Business & Digital Sales:

- Lead the company transition and expansion into a digital-first stock-broking business model.

- Develop and execute the strategy for the company upcoming digital platform.

- Own the digital customer journey from lead generation to retention.

- Drive digital customer acquisition through digital sales, performance marketing, CRM, partnerships, referrals, and other channels.

- Improve digital funnel conversion, onboarding experience, customer activation, platform adoption, and retention.

- Work closely with Product, Technology, Marketing, Sales, and Operations teams to continuously improve the digital customer experience.

- Identify opportunities to leverage technology, automation, AI, analytics, and digital processes to scale the business.

5. Technology & Digital Transformation:

- Work effectively with Technology/Product teams to align technology capabilities with business objectives.

- Understand both the business and technical aspects of digital platforms, systems, integrations, APIs, CRM, analytics, automation, cybersecurity, and technology infrastructure at a strategic level.

- Translate business requirements into technology priorities and ensure timely execution.

- Drive technology-led transformation across Sales, Operations, Client Servicing, and other functions.

- Ensure the digital platform is scalable, reliable, secure, and customer-focused.

6. Client Experience & Business Growth:

- Build strategies to improve customer acquisition, activation, engagement, retention, and overall client experience.

- Monitor customer feedback, complaints, service levels, and operational issues.

- Drive initiatives to reduce customer drop-offs and improve service quality.

- Develop strategies for cross-selling and increasing client lifetime value.

7. Financial & Commercial Management:

- Own overall P&L, revenue, profitability, cost management, and business efficiency.

- Develop annual budgets and business plans.

- Monitor revenue, expenses, margins, brokerage income, client acquisition costs, and other critical financial metrics.

- Identify opportunities for cost optimization without compromising customer experience or business growth.

8. Compliance, Risk & Governance:

- Ensure that business operations are conducted in accordance with applicable SEBI, NSE, BSE, and other regulatory requirements.

- Work closely with Compliance, Risk, RMS, Internal Audit, and Legal teams.

- Establish strong governance, internal controls, risk-management processes, and regulatory discipline.

- Ensure growth initiatives are aligned with applicable regulatory and risk frameworks.

Candidate Profile:

- 15+ years of experience in Stock Broking, Capital Markets, BFSI, FinTech, or related financial services.

- Strong leadership experience across Sales, Front Office, Backend Operations, and Business Management.

- Proven track record of building and scaling businesses, driving revenue, profitability, and organizational growth.

- Strong understanding of the stock broking ecosystem, including trading, client onboarding, KYC, settlements, RMS, brokerage, client servicing, and regulatory processes.

- Experience in digital broking, fintech, digital sales, online customer acquisition, digital onboarding, CRM, or platform-led businesses will be highly preferred.

- Strong understanding of technology and ability to work effectively with Product, Technology, Data, and Digital teams.