Center Head

Company Description Ojas Maxivision Eye Hospitals, led by founder and renowned ophthalmologist Dr. Niteen Dedhia, has been a trusted name in advanced eye care for nearly four decades. The hospital operates multiple centers across Mumbai, including a flagship facility in Bandra (W) and a center in Kandivali (E), serving patients from India and over 75 countries. Known for its highly skilled clinical team and cutting-edge technology, Ojas offers comprehensive services such as advanced cataract surgery, refractive error correction, retina care, cornea and keratoconus treatments, glaucoma management, pediatric ophthalmology, oculoplastic and squint surgeries, and uveitis care. The institution is guided by a strong patient-first philosophy and has delivered over 125,000 successful surgeries and care to more than 500,000 patients. As part of the Maxivision network, Ojas continues to expand its reach and standards in modern ophthalmic care.

As part of Maxivision, we are looking for a dynamic, hands-on Center Head to lead our Bandra West centre.

Key Responsibilities

· Own the centre's business performance and revenue targets in line with the approved AOP.

· Oversee day-to-day hospital operations and ensure smooth coordination across OPD, diagnostics, counselling, OT, pharmacy and optical services.

· Track key operating metrics, including OPD footfall, surgeries, investigations, revenue, counselling and surgery conversion, and take timely corrective action.

· Improve patient experience by monitoring waiting times, patient feedback, complaints and service quality across the patient journey.

· Coordinate surgical operations, OT utilisation, scheduling, patient preparedness, documentation and infection-control practices.

· Maintain facility standards, housekeeping, equipment uptime, preventive maintenance and a safe, patient-friendly environment.

· Ensure compliance with NABH quality standards and applicable statutory requirements; maintain documentation, audits, licences and compliance trackers.

· Manage manpower planning, duty rosters, attendance, staff discipline, training and performance across departments.

· Monitor inventory and consumables, including IOLs, medicines and surgical materials, ensuring appropriate stock levels and controls.

· Coordinate with TPA, insurance, CGHS and corporate billing teams to support timely approvals, documentation and claim follow-up.

· Support marketing, referral-doctor engagement, camps and other local initiatives to grow patient footfall and surgery volumes.

· Review daily business and operational reports, identify gaps and drive accountability and continuous improvement.

Ideal Candidate

· Experience in hospital/healthcare operations, preferably in a hospital, eye-care centre or multi-specialty clinical setting.

· Strong understanding of business metrics, patient flow, operational controls and team management.

· Exposure to NABH, quality assurance, statutory compliance and hospital documentation.

· Strong communication, problem-solving and stakeholder-management skills.

· A hands-on, patient-centric leader who can balance business outcomes with quality and service standards.

Location: Bandra West, Mumbai

• Interested candidates can share their CV at [HIDDEN TEXT] or [HIDDEN TEXT] with the subject line Application – Center Head, Ojas Maxi Vision Eye Hospital, Bandra