Care Coordination Specialist

About the Company

At NDH Care Ltd, we are committed to delivering exceptional domiciliary care services that enable Individuals to live independently and comfortably in their own homes. Our compassionate and professional team provides personalized care tailored to each client's unique needs, ensuring safety, dignity, and a high quality of life. Whether it's assistance with daily activities, personal care, or specialized support, we are dedicated to enhancing the well-being of those we serve.

About the Role

The Care Coordination Specialist ensures the smooth delivery of care services by managing staff schedules and monitoring care calls. The role involves effective communication with clients and healthcare professionals, addressing concerns, and overseeing staff performance through analysis and monitoring.

Responsibilities

• Creating staff rotas and managing schedules
• Handling inbound and outbound Staff/Client calls
• Monitoring and covering care visits
• Following our processes, policies and care service standards
• Communicating with field staff, clients and healthcare professionals
• Addressing staff and client concerns, and providing timely, accurate and effective solutions
• Carrying out staff performance analysis and mentoring
• Managing care plans and reviews
• Gathering feedback and implementing service improvements
• Completing any additional tasks assigned by management

Qualifications

• Any Graduate/Diploma
• Previous work experience in customer service/support, operations coordination, recruitment, or client support roles. (Highly Preferred)

Must Have

• Experience supporting customers/clients by both phone and email.
• Fluent in written and spoken English

Comfortable working in Night Shift/Rotational Shift & weekends

Required Skills

• Communication Skills – strong verbal and written communication to liaise effectively with clients, families, staff, and healthcare professionals.
• Problem-Solving & Decision Making – proactive in addressing staff and client concerns and resolving issues quickly.
• Leadership & Mentoring – capability to monitor staff performance, provide feedback, and support professional development.
• Attention to Detail – accurate record-keeping, reporting, and performance monitoring.
• Client Service Orientation – empathetic and professional approach to client care and satisfaction.
• Adaptability & Flexibility – able to respond to changing schedules, urgent cover needs, and management directives.
• Teamwork & Collaboration – works effectively with colleagues across the care team and wider healthcare network.
• IT & Administrative Skills – comfortable using scheduling systems, digital care platforms, and maintaining documentation.