Car Specialist

Company Description CarGo Automotive helps automobile dealerships accelerate vehicle sales through a performance-based customer acquisition and conversion model. The company focuses on moving slow-selling inventory, demo vehicles, previous-year stock, discontinued models, and overstock units by connecting dealerships with qualified buyers who are actively looking to purchase. Unlike traditional lead generation providers, CarGo Automotive engages directly with prospective customers, understands their needs, recommends suitable vehicles, and builds confidence before introducing them to the dealership. The partnership model is designed to be low-risk for dealerships, with no membership, joining, or monthly fees, and commissions payable only after successful vehicle delivery. CarGo Automotive is committed to turning dealership inventory into revenue through informed, purchase-ready customers.

Role Description The Car Specialist is a full-time hybrid role based in Gurugram, with the flexibility to perform some responsibilities from home. This role involves engaging with prospective customers, understanding their vehicle preferences and budget, and recommending suitable options from dealership inventory. The Car Specialist will explain key vehicle features, financing and insurance options, address customer questions, and build confidence in the purchase decision before connecting buyers with partner dealerships. Day-to-day tasks include managing incoming leads, conducting phone and online consultations, maintaining accurate customer records, and coordinating with dealership sales teams to ensure smooth test drives and deliveries. The role also includes staying updated on automotive trends, model specifications, and promotional offers, as well as participating in ongoing training to improve product knowledge and customer experience.

Qualifications

• Strong customer service skills, including active listening, clear communication, and empathy.
• Foundational automotive knowledge, with the ability to understand vehicle features, specifications, and common buyer requirements.
• Sales and conversion skills, with experience guiding customers from inquiry to informed purchase decisions.
• Familiarity with insurance concepts related to vehicle purchase, financing, and protection plans.
• Ability to participate in and deliver training sessions to improve product knowledge and customer engagement.
• Comfort using CRM tools, online communication platforms, and basic office software.
• Prior experience in automotive sales, customer support, or related fields is an advantage.
• Minimum educational qualification of a high school diploma; a bachelor's degree in business, marketing, or a related field is preferred.
• Ability to work in a hybrid setup from Gurugram, manage time effectively, and collaborate with cross-functional teams.