Captain

Company Description The Dressing Room is a hospitality-focused establishment that aims to provide guests with a welcoming atmosphere and attentive service. Located in Pune City, the venue offers a curated experience that combines quality food, beverages, and personalized guest interactions. The team at The Dressing Room values professionalism, reliability, and collaboration to maintain high service standards. Prospective team members can expect a supportive work environment that encourages growth, learning, and consistent guest satisfaction. The organization is committed to maintaining an inclusive workplace where all employees are treated with respect and dignity.
Role Description The Captain at The Dressing Room is responsible for overseeing daily floor operations, ensuring smooth service, and maintaining high standards of guest experience. This full-time, on-site role in Pune City includes supervising service staff, coordinating table assignments, and monitoring order flow to ensure timely and accurate delivery. The Captain will greet guests, assist with seating, handle special requests, and address concerns in a professional manner. Additional responsibilities include training and guiding team members, maintaining hygiene and safety standards, and supporting management with reporting and feedback on operations. The role also involves close collaboration with kitchen and bar teams to ensure coordinated service throughout each shift.
Qualifications

• Strong service orientation with prior experience in hospitality, restaurants, or hotel operations, preferably in a supervisory or team lead role.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and collaborate effectively with team members.
• Solid organizational and time-management abilities to coordinate multiple tables, orders, and staff activities during busy service periods.
• Knowledge of basic food and beverage service standards, guest etiquette, and safety and hygiene practices in a hospitality environment.
• Demonstrated leadership qualities, including the ability to guide, motivate, and train team members while maintaining a calm, solution-focused approach.
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required by the business.
• Minimum high school diploma or equivalent; formal hospitality training or certifications are an advantage.
• Comfort with using basic point-of-sale (POS) or order management systems; willingness to learn new tools and procedures.