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About this role
The CAO Radio Expert will play a vital role in our organization, acting as a professional advisor and mentor to the team. With extensive experience in leading customer support teams, the expert will manage day-to-day operations, ensure resource availability, and drive continuous improvement. They will be responsible for career development, knowledge sharing, and effective communication with internal and external partners.
How You Will Contribute and What You Will Learn
- Lead and mentor the team, providing professional guidance and support.
- Manage day-to-day operational performance and workload distribution.
- Ensure optimized resources are available, including personnel, tools, and working materials.
- Identify and track team skills, ensuring competency development through training.
- Adhere to Care processes and track team KPIs for performance improvement.
- Handle customer satisfaction issues and external/internal feedback effectively.
- Monitor and maintain quality of service, implementing corrective actions as needed.
- Support Care customer interfaces by providing necessary competencies and tools.
- Facilitate collaboration and knowledge sharing within the team.
- Communicate company strategy and ensure alignment with team objectives.
Qualifications
- Bachelor's degree in a relevant field (e.g., Engineering, Computer Science, or Business Administration).
- More than 6 years of extensive experience in leading customer support teams.
- In-depth knowledge of internal/external business issues and their impact on operations.
- Advanced analytical skills to solve complex problems and offer innovative solutions.
- Excellent leadership and mentoring abilities, with a track record of successful team management.
- Strong communication and collaboration skills, with the ability to build relationships.
- Proficiency in relevant tools and systems for customer support and resource management.
- Ability to work in a mixed environment and adapt to changing business needs.
- Willingness to continuously learn and stay updated with industry trends and best practices.
- Excellent organizational and time management skills, with the ability to handle multiple priorities.
Sourced from naukri
Skills
customer satisfactionCustomer SupportResource Managementanalytical thinkingtime management skillsCompetency developmentteam managementoperationsAdministration
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
About
Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
Industries
TelecomManufacturingElectronics
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