CAO IP Expert

The CAO IP Expert will play a vital role, leading a team and driving operational excellence. This position requires a professional with extensive experience in customer support and a proven track record of successful team leadership. The ideal candidate will possess advanced analytical skills, a deep understanding of business integration, and the ability to work effectively in a mixed environment.

• Lead and mentor a customer support team, providing professional advice and guidance.
• Manage day-to-day operational performance and ensure efficient resource allocation.
• Identify and track team skills, ensuring readiness through appropriate training.
• Ensure adherence to Care processes and track team KPIs for continuous improvement.
• Handle customer satisfaction issues and external/internal feedback effectively.
• Monitor quality performance and implement corrective actions to maintain high service standards.
• Support Care customer interfaces by providing necessary competencies and tools.
• Facilitate career development and promote knowledge sharing within the team.
• Manage communications with Care partners for change management and continuous improvements.
• Stay updated on company strategy and communicate it effectively to the team.

• Extensive experience (6+ years) in leading customer support teams is mandatory.
• Advanced analytical skills to solve complex problems and offer new perspectives.
• In-depth business knowledge and understanding of integrated business areas.
• Excellent leadership and mentoring abilities to guide and develop team members.
• Strong communication skills for effective collaboration and strategy alignment.
• Ability to work in a mixed environment and adapt to changing business needs.
• Proficiency in relevant tools and quality systems for customer support.
• Experience in managing day-to-day staff management issues, including resource management.
• A proactive approach to career development and continuous improvement.
• A strong work ethic and a commitment to delivering high-quality customer service.