Calling Associate operations

Company Description Filo is a youth-oriented e-learning startup offering a live instant tutoring app that connects students with expert tutors for 1-1 interactive video sessions in under 60 seconds. Operating 24/7, Filo enables learners in more than 15 countries to receive on-demand academic support, with over 1.5 million students using the platform to enhance their everyday learning. With a community of 50,000+ tutors, Filo is one of the largest tutoring networks in the world. The company values problem-solving, a positive attitude, and a strong mission to democratize education and make quality learning accessible for every student globally.
Role Description The Operations Associate internship is an on-site role based in Gurugram. The intern will support day-to-day operational activities, including coordinating with tutoring and support teams, monitoring service quality, and helping streamline internal processes. Responsibilities include collecting and analyzing operational data, preparing reports, and assisting in resolving issues that affect tutor and student experiences. The role also involves collaborating with cross-functional teams, handling basic customer inquiries, and contributing to process improvements that enhance efficiency and reliability.
Qualifications

• Strong operations and process management skills, with the ability to organize tasks and support daily workflows.
• Excellent interpersonal skills and customer service capabilities to interact effectively with tutors, learners, and internal teams.
• Solid analytical skills to interpret data, identify trends, and support decision-making.
• Clear and professional communication skills, both written and verbal, to coordinate with stakeholders and document processes.
• Ability to work on-site in Gurugram, manage time effectively, and handle multiple tasks in a fast-paced environment.
• Proficiency with basic productivity tools (e.g., spreadsheets, presentation software) and comfort working with online platforms.
• Interest in edtech or e-learning and a commitment to improving student learning experiences.
• Pursuing or completed a bachelor's degree in business, operations, engineering, or a related field is preferred.