Caller

Company Description NXTIFY TECHNOLOGIES PRIVATE LIMITED is a technology-focused company headquartered in Bangalore, Karnataka, India. The company operates from OAK-205, SJR Park Vista, Haralur Road off Sarjapura Road, a growing tech corridor in the city. NXTIFY is part of India's dynamic technology ecosystem, engaging in modern IT and digital services. Team members benefit from working in a professional environment that emphasizes collaboration, learning, and performance. The organization offers opportunities to grow within a fast-evolving tech and services landscape.
Role Description The Caller will handle outbound and inbound calls to support business operations, including reaching out to prospective customers, responding to inquiries, and updating call records in internal systems. Daily activities include following call scripts where required, gathering relevant information from contacts, documenting interactions accurately, and escalating complex queries to senior team members when necessary. The role involves coordinating with internal teams to ensure timely follow-ups, maintaining a courteous and professional tone in all conversations, and meeting defined call and performance targets. This is a full-time, on-site role based in Jaipur, requiring consistent presence at the office during standard working hours.
Qualifications

• Strong verbal communication skills in English and Hindi, with a clear and confident telephone manner.
• Ability to listen actively, understand customer needs, and respond in a courteous and professional way.
• Basic computer literacy, including working with call management software, CRM tools, and spreadsheets.
• Good organizational skills, with the ability to manage call volumes, maintain accurate records, and follow set processes.
• Prior experience in customer service, telecalling, or a contact center environment is an advantage.
• Comfort working in an on-site, team-based setting and meeting performance targets and schedules.
• Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is beneficial.
• Willingness to learn, adapt to scripts and guidelines, and maintain a professional approach in all interactions.