Caller

Company Description Lemda Motors Private Limited is a fast-growing automotive company focused on redefining mobility for the modern Indian commuter. The organization designs and engineers high-performance, sustainable, and technologically advanced vehicles tailored to Indian roads and climates. With an innovation-first mindset, Lemda Motors prioritizes safety, efficiency, and smart features in every product. The company emphasizes clean and accessible transportation, integrating contemporary design with reliable performance. Team members join a mission-driven environment committed to a more connected and sustainable future of Indian motion.
Role Description The Caller role is a full-time, on-site position based in Noida. In this role, the Caller will make outbound and receive inbound calls to engage prospective and existing customers, provide product information, and answer basic queries about Lemda Motors offerings. Daily tasks include updating call records in the system, scheduling follow-ups and appointments, and sharing qualified leads with the sales team. The Caller will support customer relationship building by maintaining a polite, professional tone, and by ensuring accurate communication of key features and benefits. The role may also involve coordinating with internal teams, gathering customer feedback, and contributing to continuous improvement of customer communication processes.
Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and active listening abilities.
• Candidates should possess basic customer service skills, including empathy, patience, and the ability to handle objections or concerns professionally.
• Candidates should possess fundamental computer and data entry skills, with the ability to work with call logs, spreadsheets, or CRM tools.
• Candidates should possess time management and organizational skills to manage call volumes, follow-ups, and documentation efficiently.
• Candidates should possess a customer-focused mindset and a willingness to learn about automotive products and services.
• Prior experience in telesales, call center, or customer support roles is beneficial but not mandatory.
• Comfort with working on-site in Noida and collaborating with sales and operations teams.
• Minimum educational qualification of a high school diploma; a graduate degree is an advantage.
• Proficiency in Hindi and basic English communication is preferred for interacting with diverse customers.