Buyer

The Buyer supports the end-to-end procurement process for indirect spend categories. The role focuses on procurement due diligence, contract review and routing, purchase order processing, and procurement compliance. The Buyer ensures requests are processed accurately within established SLAs and TATs, identifies the appropriate review path, and partners with stakeholders to facilitate efficient procurement execution.

Key Responsibilities

• Create & review requisitions and determine the appropriate procurement workflow based on category, contract requirements, risk profile, and governance needs.
• Manage procurement requests in Coupa from intake through PO issuance while meeting defined SLAs and turnaround times.
• Perform procurement due diligence and validation checks to ensure requests are complete, compliant, and supported by appropriate documentation.
• Identify and coordinate required reviews with Sourcing, Risk, Finance and Contract Administration teams.
• Review and interpret key contractual elements and route contracts for review & execution through the appropriate approval channels.
• Serve as a primary contact for procurement-related inquiries and provide guidance on procurement processes and approval requirements.
• Help resolve routine procurement issues, follow up on open actions, and communicate with suppliers regarding order status and transactional updates.
• Maintain accurate procurement records, documentation, and audit trails.
• Support reporting, process improvement initiatives, and continuous optimisation of procurement operations.
• Ensure adherence to procurement policies, internal controls, compliance requirements, and audit standards.
• Resolve invoice-related issues and coordinate with suppliers, Accounts Payable, and stakeholders for timely resolution.
• Provide Tier-1 Coupa support, including troubleshooting user queries and Coupa system issues.
• Create, update, and maintain Coupa user profiles.
• Ensure procurement requests, invoices, and support tickets are completed within defined SLAs and turnaround times.
• Communicate with suppliers regarding order status, delivery updates, and invoice-related queries.
• Manage vendor onboarding & supplier queries related to Coupa supplier portal.

Knowledge & Skills

• Understanding of procurement operations, governance, and compliance controls.
• Experience with procurement systems such as Coupa, , SAP, or similar platforms.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to manage high transaction volumes while maintaining accuracy, compliance, and SLA performance.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.

Preferred Qualifications

• 4+ years of experience
• Experience in a global procurement or shared services environment.
• Experience supporting indirect procurement categories such as Hardware, Software/SaaS, and Professional Services.

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