Business Process Lead

I.EVO

I.EVO is a design-and-build company focused on luxury hotels and hospitality projects.

Our work covers business development, design, engineering, procurement, construction, FF&E design and manufacturing, logistics, installation and project handover.

The business requires close coordination between clients, hotel operators, designers, consultants, suppliers, manufacturing teams and project-site teams. Purpose of the Role

The Business Process Reengineering Lead will review and improve how work moves across I.EVO.

The role will cover the complete business journey:

Opportunity → proposal → contract → design → procurement → manufacturing → site execution → handover

The person will map current processes, identify the causes of delays and rework, redesign priority processes and support their implementation.

This is a hands-on role. The person must work directly with operating teams, understand actual working practices and remain involved until the improved processes are adopted.

KeyResponsibilities

Business Process Mapping

• Prepare an overall map of I.EVO's main business processes.
• Map selected processes from beginning to end.
• Document activities, responsibilities, approvals, handovers, systems and information used.
• Validate the process maps with the teams performing the work.
• Process Review - Review live and completed projects, existing systems, reports and working practices.
• Meet teams across business development, design, commercial, procurement, manufacturing, projects, sites and finance.
• Visit project sites and manufacturing facilities where required.
• Identify delays, repeated work, weak handovers, unclear responsibilities and control gaps.
• Identify the underlying cause of each problem.

Process Redesign

• Design simpler and more reliable ways of working.
• Define process ownership, responsibilities, approvals and decision authority.
• Remove unnecessary steps, repeated work and avoidable approvals.
• Improve coordination between design, procurement, manufacturing and site teams.
• Prevent work from starting without complete and approved information.
• Define practical controls and performance measures.
• Prepare required checklists, templates, registers and work instructions.

Implementation

• Prepare implementation plans for approved changes.
• Train and support process owners and operating teams.
• Resolve issues identified during implementation.
• Refine processes based on practical experience.
• Support wider rollout across I.EVO.
• Track actions, adoption and results. Priority Process Areas

The role may cover:

• Lead qualification, bidding, estimation and commercial proposals
• Contract review and sales-to-delivery handover
• Project setup and mobilisation
• Design management and approvals
• Procurement, vendor management and logistics
• FF&E design, manufacturing, quality and installation
• Project schedule, cost and margin control
• Construction and site execution
• Change, contract and document management
• Billing, handover and project closure
• Priorities will be agreed with the Head, Process Excellence.
• Management reporting and process governance

Expected Outputs

The person will be expected to produce:

• Overall business process map
• Current and redesigned process maps
• Clear process ownership and responsibilities
• Analysis of problems and their causes
• Required checklists, templates and work instructions
• Process controls and performance measures
• Implementation plans
• Measurable before-and-after improvements

Candidate Profile

The ideal candidate should have:

• Experience in business process mapping and redesign
• Experience in a project-based, engineering or manufacturing business
• Experience working across several departments
• Experience implementing process improvements
• Ability to understand project schedules, drawings, cost information, manufacturing and site execution
• Strong listening, questioning and documentation skills
• Ability to identify the real causes of delays and rework
• Ability to explain complex processes in simple language
• Confidence to challenge existing practices respectfully
• Strong follow-up and implementation discipline
• Experience in hospitality, interiors, EPC, design-and-build, FF&E, construction, manufacturing, procurement or project controls will be preferred.
• Willingness to work at project sites and manufacturing facilities

Experience and Education

• 5–15 years of relevant experience
• At least 3 years in process improvement, business process redesign, operationsand manufacturing excellence.
• Degree in engineering, construction management, business/operations/production management.
• Practical implementation experience will be given greater importance than qualifications alone.

Success Measures

Success will be measured through:

• Clear and usable business processes
• Better coordination between functions
• Clearer ownership and decision authority
• Faster decisions and project mobilizations
• Reduced delays, rework and repeated changes
• Improved design, procurement, manufacturing and site coordination
• Better project cost, schedule and margin control
• Adoption of the redesigned processes
• Measurable improvement in agreed business outcomes