Business process Analyst-ServiceNow
Ecolab · Bengaluru · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Responsibilities
- Assist in the collection and documentation of business requirements.
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
- Conduct research and analysis to support business decision-making.
- Collaborate with stakeholders to identify and define project requirements.
- Support the development of project plans and timelines.
- Assist in the preparation of reports and presentations for management.
- Participate in meetings and provide input on business processes and improvements.
- Perform other duties as assigned by the Senior Business Analyst or Manager.
- Recommend continuous improvements leveraging ServiceNow's evolving capabilities.
Minimum Qualifications
- Bachelor's degree in business administration, Information Technology, or a related field.
- 8+ years of experience in a business analysis or related role.
- Familiarity with ServiceNow configuration, basics scripting, and integration capabilities.
- Strong functional experience in Service Portals / ESC, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
- Good Understanding on ServiceNow foundational data and data models for more than 2 applications
- Good Understanding of ServiceNow best practices.
- CSM experience is a must have.
- MCO, APO, FSM experience is a plus
Skills
- Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
- Ability to manage multiple tasks and priorities.
- Basic knowledge of data analysis and reporting.
- Familiarity with project management software is a plus.
- Strong analytical and problem-solving skills.
Sourced from naukri
Skills
About Ecolab
Ecolab
Waste Management
3.8k+
employees
Beaver Creek
US
About
A trusted partner for millions of customers, Ecolab (NYSE: ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $15 billion, employs more than 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets.
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