Business Operations Analyst, Senior

Company: Qualcomm India Private Limited

Job Area: Operations Group, Operations Group > Business Operations

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

Business Operations Analyst, Processor (Company and Customer Master Data)

The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance Business Operation activities. This job role is for business / sales operations related activities Salesforce reports, account and hierarchy management, master data active/inactive management, CRM Dashboards, change and maintenance activities, and data checks validation.

• Individual Responsibilities (transactional and analytics) daily weekly activities of master data management and Company verifications, validation, and system updates.
• Support stakeholders with daily/weekly/monthly reports in Salesforce and build / maintain CRM dashboard.
• Tracking and reporting master data updates, audit dormant accounts and parent account / tier mappings.
• Maintain / update customers billing and shipping updates in QCT/Corp Oracle database.
• Ensure accurate and timely completion of activities with complete ownership and accountability.
• Working closely with HQ and global region teams with regular interaction to reviews, drive transition calls, process documentation for all activities.
• Individuals will require evening calls for reviews and transition of activities.
• Perform additional ad hoc business / sales operations activities from time to time.

• Masters degree in business management, Operations, Analytics, or related experience
• 4 to 6 year of relevant experience in internal ticketing Business Operations,
• Excellent Advance Excel Skills: Salesforce certification is a plus.
• Ability to focus on details, multitasking and perform activities timely with quality output.
• Positive attitude and willingness to learn and upskills with tools CRM, Tableau etc.
• Flexible evening calls for HQ reviews and transition calls on a regular basis.
• Strong analytical, problem solving and conceptual skills.
• Strong written and verbal communication skills.
• Flexible for evening calls (8PM 11PM IST) for HQ reviews and business calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 4+ years of business operations or related experience.
• OR Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.