Business Analyst

Job Description: Business Operations Analyst (Non-Billable Contractor)

CSS-Oracle University Delivery

This position will be part of the CSS- OU Delivery team providing (a) Transactional support to Projects (b) Working on Applications and Tools with User Acceptance tests (c) Prepare and Manage reports for Services Delivery. The successful candidate would be expected to be flexible for any time zone.

Location: Candidate should be from Bangalore

Scope:
•       Works as part of CSS-OU Delivery Team
•       Reports to the Operations Manager/Director
•       Provides status updates on progress of tasks/work.
•       Create, Analyze & Modify Reports for business need.
•       Collaborates with Delivery Organisation for any kind of support.
•       Dive deep into business processes to ensure compliance and drive process optimization.
Responsibilities:

•        Maintain the integrity of data, working with delivery operations team.
  •       Running reports On Service Delivery by building analysis in Oracle Business Intelligence
  •       Review collected data for accuracy, and present findings to the Operations Director/Manager
  •       Excellent understanding of all tools and applications
  •       Manage or escalate issues and queries connected to the data collection and processing process, quickly, accurately, and professionally.
  •       Develop and maintain good working relationships with internal support groups.
  •       Maintain documentation of the processes related to Report creation and analysis.
  •       Identify opportunities to automate and enhance reports and business processes using ChatGPT and other authorized applications.
  Profile:
  •       Experience in Essential functions 3-5 years
  •       Highly computer literate - Essential
  •       Excellent English verbal and written communication skills – Essential
  •       Experience in using Tools and Application – Essential
  •       Experience in building analysis and dashboards in Excel or other BI tool – Essential
  •       Advanced proficiency in Microsoft Excel and VBA programming skills  – Good to have
  •       Ability to leverage ChatGPT and other AI-powered tools to improve workflow efficiency and reporting quality – Good to have
  •       Knowledge of SQL and experience of running SQL queries in Oracle SQL developer – Good to have.
  •       Accuracy and attention to detail
  •       Excellent planning, Organising and Presentation skills, ability to prioritize workload.
  •       Team player, Personal drive, Professional attitude
  

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