Business Analyst

About the Role:

We are looking for a Business Analyst to turn business needs into clear, actionable requirements and data-backed recommendations. You will work with stakeholders, product, and technology teams to improve processes, support decisions, and deliver projects that create measurable impact.

Key Responsibilities:

- Gather, document, and validate business requirements through stakeholder interviews, workshops, and process analysis

- Translate requirements into BRDs, functional specifications, user stories, and acceptance criteria

- Analyse business data to find trends, gaps, and improvement opportunities

- Build dashboards and reports that track KPIs for leadership and operations teams

- Map current (as-is) and future (to-be) processes and recommend improvements

- Work with developers and QA to make sure solutions match requirements, and support UAT

- Manage stakeholder expectations, scope changes, and project documentation

- Support change management, training, and post-launch performance reviews

Required Qualifications:

- Bachelor's degree in Business, Commerce, Engineering, Statistics, or a related field (MBA is a plus)

- 2 - 5 years of experience as a Business Analyst or in a similar role

- Strong SQL skills and advanced Excel (pivot tables, lookups, formulas)

- Experience with a BI tool such as Power BI, Tableau, or Looker

- Hands-on experience writing BRDs, FRDs, and user stories

- Solid understanding of SDLC, Agile/Scrum, and process modelling (BPMN or flowcharts)

- Excellent written and verbal communication and stakeholder management

Preferred Qualifications:

- Certifications such as CBAP, CCBA, PMI-PBA, or Agile/Scrum

- Basic Python or R for data analysis

- Experience with JIRA, Confluence, and wireframing tools such as Figma or Balsamiq

- Domain exposure to BFSI, e-commerce, healthcare, or SaaS

Key Skills:

Requirement gathering, Data analysis, SQL, Power BI/Tableau, Process mapping, Documentation, Agile, Problem-solving, Stakeholder management

Success Metrics (First 6 - 12 Months):

- Requirements delivered on time with low rework

- Dashboards adopted by business teams

- Measurable process improvements, such as reduced turnaround time or cost

- High stakeholder satisfaction

What We Offer:

Competitive salary, learning and certification support, flexible hybrid work, and clear growth into Senior BA, Product, or Analytics roles.