Business Analyst Support, AOP Research Science

The candidate would be responsible for creating and maintaining complex SQL queries and scheduling and refreshing ETL jobs. They would be required to automate manual tasks and simplify them using Python. They would also be required to build data pipelines and dashboards, take up dive-deep requests, make changes to the existing analytical framework, and provide data support to concerned stakeholders. The person should have a good understanding of business requirements and the ability to quickly get to the root cause of a particular reporting, BI, or data issue and draft solutions for resolution, especially during high-demand periods like OP/3YF planning. The ideal candidate would have high attention to detail, show bias for action, and have a keen interest in analytics, BI, and automation.

Some of the key result areas include, but are not limited to:

• Own the design, development, and maintenance of ongoing data pipelines, queries, metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Ensure data accuracy by validating data for new and existing resources.
• Work closely with stakeholders (internal and external) to understand and automate or enhance the existing processes.
• Be open to learning and developing skill sets in the latest data and AWS technologies and analytical techniques.
• Be able to solve a business problem through a solution driven by data.
• Be able to come up with innovative ideas for new work or to improve existing work.

Key job responsibilities:

• Monitor the health of the team's production models and pipelines, and run recurring executions on schedule (e.g., periodic model runs, data refreshes, reporting cadences).
• Perform first-level troubleshooting of pipeline and model-run failures, diagnosing common issues (data quality, missing inputs, job failures) and resolving them with minimal guidance, escalating deeper modeling issues to the OR scientists with clear, well-documented context.
• Maintain run documentation, runbooks, and operational trackers so execution is consistent and repeatable.
• Validate inputs and outputs for each run, flagging anomalies before they reach stakeholders.

A day in the life:

You are the operational backbone that keeps our optimization models running reliably. Your day starts with health checks on production runs, validating inputs and outputs and first-level troubleshooting of failures, resolving common issues with minimal guidance and escalating deeper modeling questions to the OR scientists. The rest of your time goes to BI work: complex SQL, Python automation, pipelines, dashboards, and dive-deep requests. You partner with Research Scientists, BIEs, and Program and Product Managers, serving supply-chain planning teams across ROW markets, with stakes peaking during OP/3YF planning cycles where accuracy and fast turnaround matter most.

About the team:

The GSARC-AOP (Analytics Operations & Programs) Research Science team builds and operates decision-support and optimization products across Network Design, Quick Commerce, and Packaging for ROW marketplaces, spanning multiple OR tools. We are looking for a Business Analyst to be the operational backbone of this portfolio: keeping our production models healthy and running, and contributing hands-on analytics and BI work that supports the team's decision-making.

This is a high-ownership execution role for an analyst who is energized by reliability, likes working close to data and models, and wants to grow their technical depth alongside a team of Operations Research scientists and Business Intelligence Engineers for multiple geographies like IN, Japan, Mexico, Brazil, MENA, and AU.

Basic Qualifications:

• 2+ years of data analytics or automation experience.
• Experience with data mining tools like SQL, SAS, SPSS, or similar.
• Bachelor's degree or above in engineering, statistics, computer science, mathematics, or a related quantitative field.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience with automation and any version control tools.

Preferred Qualifications:

• Knowledge of data pipelining and extraction using SQL.
• Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience with automation and any version control tools.
• Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, Firehose, Lambda, and IAM roles and permissions.
• Master's degree, or a Bachelor's degree and experience building web-based dashboards using common frameworks.
• Bachelor's degree in operations, supply chain, or logistics, or 2+ years of managing, analyzing, and communicating results to senior leadership experience.