Business Analyst ServiceNow SOMT

Business Analyst – ServiceNow SOMT

Location: Remote

Shift: 10:00 AM – 7:00 PM

Experience: 5+ Years

We are looking for an experienced Business Analyst with strong expertise in ServiceNow SOMT, Telecom Service Management, SPM, and telecom order lifecycle processes.

Key Responsibilities

• Gather and analyze business requirements.
• Define telecom service/order management processes.
• Create BRDs, FRDs, user stories, process flows, and functional specifications.
• Work closely with stakeholders, Product Owners, Architects, Developers, and QA teams.
• Support ServiceNow SOMT and SPM implementation and transformation initiatives.
• Participate in UAT, testing, and end-to-end delivery activities.

Required Skills

• 5+ years of Business Analyst experience.
• Strong knowledge of ServiceNow SOMT & SPM.
• Good understanding of Telecom OSS/BSS and order lifecycle.
• Strong communication, documentation, and stakeholder-management skills.
• Experience working in an Agile/Scrum environment.