Business Analyst II

This contractor will own end-to-end design for small-to-mid scoped projects across Indeed's Passport authentication surfaces and account security experiences — spanning both employer and jobseeker surfaces — and will partner with full-time senior designers on larger initiatives where extra hands are needed. All work is delivered inside Indeed's established design system. This is a hands-on delivery role covering problem framing, exploration, iteration, and engineering-ready specs.

Key Responsibilities:

• Own end-to-end design for small-to-mid scoped projects across Authentication Experience and Account Management initiatives for H2 FY26, including problem framing, exploration, iteration, and engineering-ready spec delivery.
• Partner with full-time senior designers on larger initiatives where additional design support is needed.
• Perform cross-flow systems work, identifying inconsistencies and seams across employer and jobseeker identity surfaces.
• Produce rapid MVP explorations for experimental work.
• Deliver current-state audits and flow maps of sign-up and sign-in entry points, routing logic, and account and security settings surfaces.
• Develop future-state concepts for sign-up entry path resolution, embedded authentication components, and consolidated security settings.
• Produce production-ready designs: end-to-end flows, full state coverage (empty, loading, error, edge case, recovery), responsive and mobile web, redlines, and engineering-ready specifications.
• Conduct lightweight usability validation on key flows and draft interface copy for content review.
• Provide design QA support through implementation and launch.
• Participate in engineering scoping and refinement, reasoning about authentication flows, verification and session states, routing logic, and system dependencies directly with engineers.

Time Zone Coverage: US CST.

Preferred Region: USA.

Requirements

Must-Have Skills:

• Portfolio link demonstrating strong product and visual design craft, including end-to-end flows for web and mobile applications. Note: a portfolio submission is mandatory — applications submitted without a portfolio will be considered incomplete.
• Product design experience shipping production software, ideally including account, onboarding, or other flow-based product experiences.
• Experience designing, shipping, and iterating on product experiences in close partnership with product management and engineering.
• Proven ability to design complex, multi-path flows that branch based on user or account conditions.
• Thoughtful handling of edge cases, error and recovery states, accessibility, and user control across connected surfaces.
• Strong understanding of UX principles and the ability to translate business and technical requirements into clear design direction.
• Experience working within an established design system, extending it responsibly rather than working around it.
• Mastery of Figma, solid prototyping skills, and experience producing clear engineering handoff documentation.
• Clear communication and a collaborative, low-ego approach to working across functions.
• Balanced strength in both systems thinking and visual execution, with the ability to design end-to-end within complex technical systems.
• Technical literacy to reason about authentication flows, verification and session states, routing logic, system dependencies, and error and edge-case handling directly with engineers (no coding required).
• Required tools and systems: Figma; experience with an established or enterprise-scale design system; standard collaboration tooling (Jira or Confluence or equivalent Slack).
• 3–5 years of UX design experience; portfolio evidence and case-study depth matter more than tenure — candidates must show shipped, engineering-implemented work on complex multi-path flows and the ability to operate independently on defined initiatives.

Nice-to-Have Skills:

• Experience with authentication, identity, account security, or other trust-related product experiences.
• Experience designing sign-up, sign-in, onboarding, or settings and preferences interfaces.
• A data-informed approach, using research, experimentation, and product metrics to improve designs.
• Experience running lightweight usability testing and drafting interface copy in partnership with research and content teams.
• Experience designing for international audiences or regulated requirements.
• Portfolio case study showing an authentication, verification, or account lifecycle flow redesigned end-to-end with measurable friction or conversion outcomes — or case studies that demonstrate workflow mapping, systems thinking, and reasoning through a complex multi-path problem.
• Prior contractor experience with a track record of ramping quickly into complex product areas and operating independently.
• Cross-flow systems work in a prior role: identifying inconsistencies or seams across a product's identity or account surfaces and driving alignment.
• Experience using AI within the design process (accelerating exploration, prototyping, research synthesis, or documentation) with a clear point of view on where it adds leverage and where human judgment is still required.
• Bias toward operationally useful artifacts (specs engineers can build from, flows that pressure-test decisions) over polished stakeholder decks