Branch:Deputy Branch Operations Head

As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. They will be required to use their inter-personal skills to build business relationships with the potential customers.

Process transactions efficiently and accurately while maintaining high service standards

Handle customer queries and provide appropriate solutions

Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products

Manage relationships with mapped customers to increase the depth of existing relationships

Achieve sales targets as assigned by the organization on a monthly basis

Comply with KYC/SEBI rules, regulations, and legislation governing the bank.

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service.

Control and monitor leakage of income, office accounts and anti-money laundering s

Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management

Review branch operations reports and track exceptional transactions.

Handle internal and external audit processes and attend audit queries immediately.

Graduation/ Post-Graduation from a recognized institute.

6-10 years of experience in the BFSI sector

Knowledge of banking regulations and norms

Maintain a high level of knowledge of banking products and services

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Good networking and relationship building skills