BPO Voice Professional - US Shift (Seasonal)

Company Description

ResultsCX is a leading provider of Customer Experience Management (CXM) solutions serving more than 75 global brands, including Fortune 100 and 500 organizations. For over 30 years, the company has delivered strong customer and business outcomes across industries such as Healthcare, Media, Telecom, Technology, Retail, Banking, and Financial Services. ResultsCX focuses on creating digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced customer experience. With over 23,000 colleagues and 25+ engagement hubs worldwide, the company offers innovative solutions that address complex customer experience challenges. ResultsCX is committed to making interactions easier and more satisfying for millions of consumers around the globe.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain | Freshers can also apply

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)
• Week Off: Rotational
• Work Environment: Work from Office

Note:https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.