HYDERABAD · FULLTIME
BPO Compliance Senior Associate
NTT DATA, Inc.
Hyderabad · onsite · Posted 12d ago
Sourced from
Not disclosed2–4 yrsfulltimeHyderabad
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Section · 01
About this role
Key Responsibilities:
- Contractual Compliance Monitoring
- Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).
- Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
- Monitor compliance status, identify gaps, and track remediation actions until closure.
- Conduct periodic compliance checks against control policies, documentation standards, and audit expectations.
- Operational Controls Support
- Assist in implementing the Operations Control Policy Framework across partner categories.
- Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
- Support internal reviews to verify that partners meet the required operational control maturity.
- Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.
- Due Diligence & Onboarding Support
- Execute standardized operational due diligence checklists during new partner onboarding.
- Collect, validate, and maintain documentation required for operational readiness.
- Ensure all onboarding control checkpoints are completed prior to activation.
- Risk Assessment & Issue Tracking
- Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs.
- Track remediation items arising from operational assessments, audits, and compliance reviews.
- Prepare risk summaries and updates for the Ops Control Lead.
- Documentation & Audit Readiness
- Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
- Create and maintain a concise Partner on a Page summary for each partner contract, capturing key operational, compliance, and performance related contractual requirements in a clear and standardized format.
- Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards.
- Prepare evidence packages for internal audits, external audits, and regulatory reviews.
- Ensure all compliance and operational records remain audit ready.
- Reporting & Analytics
- Update compliance dashboards, risk trackers, and partner control scorecards.
- Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance.
- Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities.
- Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders.
- Stakeholder Coordination
- Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance.
- Support the Ops Control Lead during cross functional reviews and governance checkpoints.
- Follow up with partner operations teams to close pending compliance documentation or missing control evidence.
- Bachelor's degree in business administration, Commerce, Operations, Risk Management, Law, or a related field.
- 2–4 years of experience in operational compliance, partner management, operations audit, or operational risk.
- Strong understanding of operational controls, contractual obligations, and compliance documentation process.
- Ability to interpret contractual requirements and translate them into actionable compliance items.
- Strong analytical skills with proficiency in Excel, reporting tools, and documentation management.
- Experience collaborating with cross functional teams in a matrixed or global environment.
- Excellent communication, organization, and follow through skills.
- Exposure to shared services, BPO environments, or partner ecosystem operations.
- Experience supporting audits, due diligence, or third party risk assessments.
- Certifications in operations, compliance or risk.
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Section · 02
Skills
Reporting toolsDocumentation Managementexcel
Section · Company
About NTT DATA, Inc.
NTT DATA, Inc.
IT Services & Consulting
40k+
employees
1988
38 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization and managed services.
Industries
IT Services & Consulting
Employee ratings
3,506 reviews
3.9/ 5
Culture
3.8
Career growth
3.1
Work-life
3.9
Employees rate it well for
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