BMS Specialist

Job Description :

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) division, which is part of OPS - GEMS (Global Engineering, Materials & Sustainability). OPS - GEMS is the enterprise responsible for driving engineering excellence, materials innovation, and sustainability initiatives across Amazon's global operations infrastructure. OPS - GEMS leads the design, deployment, integration, and lifecycle management of building automation platforms, energy infrastructure, and sustainability technologies across Amazon's worldwide operations network. This includes HVAC sequence of operations, environmental controls, energy metering, power distribution, and carbon reduction strategies. Within this mission, GBTS serves as the frontline technical arm. We ensure that every facility's BMS operates at peak performance while advancing Amazon's Climate Pledge commitment. GBTS is a destination for engineers and technical professionals who excel in high-impact, operationally demanding environments. We operate at the intersection of building science, automation engineering, and sustainability, tackling complex technical challenges at scale. We foster an open and inclusive culture that values diverse perspectives and technical expertise. Our strength lies in deep cross-functional collaboration: controls engineers partnering with energy analysts, sustainability specialists aligning with program managers, and field technicians providing critical insights that shape platform architecture. We are committed to operational excellence, uphold the highest standards of safety and quality, and are driven by the understanding that the systems we design, build, and maintain directly enable Amazon to deliver on its commitment to customers and the planet.

Join us and be part of the team that powers, optimizes, and sustains Amazon's global operations infrastructure, ensuring every facility runs smarter, safer, and more sustainably.

Key job responsibilities:

We are seeking a skilled and dedicated Building Management System (BMS) Specialist to join our existing team and take responsibility for managing and optimizing a global portfolio of sites. The ideal candidate will have knowledge in BMS programming, automation, and facility management, with a proven track record of designing, implementing, and maintaining efficient building control systems.

1. Collaborate with stakeholders to understand site requirements, objectives, and operational needs 2. Deliver day-to-day BMS services globally in line with Standard Operating Procedures (SOPs), policies, and specifications, ensuring systems operate at optimal functionality and energy efficiency 3. Configure and integrate building systems including HVAC, lighting, security, and other critical infrastructure components within the BMS platform (e.g., Niagara/JACE, Distech) 4. Perform system testing, troubleshooting, and debugging to ensure reliable integrations and smooth operation 5. Documents all changes accurately and shares the findings and best practices with the wider team 6. Manage and prioritize ticket/work order queues, ensuring timely resolution while maintaining a high standard of customer care and service quality 7. Comply with all change management processes ensuring auditable trails are clear and transparent 8. Monitor, analyze, and interpret BMS data to identify performance trends, anomalies, and opportunities for optimization 9. Support the implementation of predictive and preventative maintenance strategies to proactively address potential system issues and minimize downtime 10. Stay up to date with industry trends, best practices, and technological advancements to continuously enhance BMS capabilities 11. Collaborate with maintenance teams to schedule regular system updates, upgrades, and maintenance activities 12. Provide technical support and guidance to site RME staff, helping them effectively operate and maintain BMS equipment and interfaces 13. Deliver and receive clear handovers to ensure a seamless transition of priorities Internal job descriptionLoop competencies--Basic qualifications

• Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field (or equivalent work experience)
• Proven experience in BMS and controls programming, troubleshooting of control signals (VDC, mA) and low voltage power (24-AC/DC)
• Ability to remotely troubleshoot fieldbus communications issues for serial and RS485/IP networks such as Niagara Fox/MQTT/BACnet/LON/Modbus/SNMP
• Knowledge of HVAC, lighting, and basic energy management principles
• Ability to work independently
• Proficient in English

Preferred qualifications

• Experience in multi-site BMS management
• Certification with Tridium Niagara or any other BMS programming languages
• Experience and understanding of electrical and mechanical aspects of HVAC equipment
• Knowledge of cloud-based IoT platforms, data analytics, and visualization tools
• Proficient in other spoken languages
• Excellent communication skills to effectively collaborate with customers, cross-functional teams, and stakeholders