Bilingual CSR (French B2 & English)

Company Description:

Binated Inc., headquartered in Houston, Texas, delivers customized, scalable solutions across industries such as Promotional Products, Apparel and Sportswear, Media, Education, Finance, and Logistics. Operating in over 50 countries and serving more than 3,000 businesses, the company focuses on advanced, reliable workforce support to drive sustainable growth and operational efficiency. Founded in 2016, Binated combines human expertise with cutting-edge technologies, including AI-powered workflow automation and data-driven decision-making. Its core services—business process consulting, workflow automation, design solutions, and API-driven integrations—are designed to streamline operations while maintaining secure, compliant environments. With over 1,800 professionals in the United States and India, and specialized brands like Doodle Designs Inc. and Fast Embroidery Tapes, Binated offers diverse opportunities for career growth.

About the role:

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative - French. In this role, you will be responsible for delivering exceptional customer service to our French-speaking clients. You will handle customer inquiries, resolve issues, and ensure a positive experience with our products/services.

Job Location: Aundh,Pune

Role type: Permanent

Job type: Onsite, Work from office

Requirements:

• Should be ready to work in Night shifts and 5 days working.
• Candidate must be open to relocation.
• Should be ready to Work from Office from Pune location.
• B2 Level Proficiency : French

Responsibilities:

• Strong command over written English (grammatically correct written English)
• Command over French language to assist the client through email, chat or phone.
• Customer Support – Assist the customer process and solve Customer queries.
• Ensuring customer satisfaction through prompt responses and query resolution
• Coordinate with internal team for issue resolving & coordination with customer
• To ensure that tasks are completed daily and in a timely manner
• Respond to customers in tickets issues, follow-ups, etc.

Email - [HIDDEN TEXT]