Back Office Operations Rep I

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Team Overview

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Maintains a consistent high level of knowledge regarding T&E products, services, and tools.

Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.

Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.

Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.

Performs other duties as assigned.

Required Knowledge And Experiences

0 - 3 years of experience in an operations job role or customer care/support job role.

Moderate skills in Microsoft applications

Excellent verbal, written, and interpersonal communication skills.

Must be self-motivated and a self-starter.

Demonstrate attention to detail in all work completed.

Proactively works to improve knowledge and adherence to company processes and procedures.

Collaborates well with others in a team-oriented work environment.

Adapts well to change and can adjust priorities as needed.

Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep I, Business Operations